Frequently Asked Questions
1. How do I become a Subscriber with IN.gov?
2. What is the fee for use of this service?
3. What information can I get from this service?
4. How far back do the records go?
5. How long is a record kept in the database?
6. Is the search result an official State of Indiana document?
7. What options do I have to get this information by other means?
8. Will the report be mailed or faxed to me or to others after I use the Web service?
9. When I submit my request, I am sent back to the data entry screen. What do I do?
10. I have forgotten my IN.gov password?
11. I am having Credit Card problems and need help.
12. I have received a message I don't understand.
13. It appears the Web site is unavailable.
14. How do I apply for an ISP Customer Number?
15. My organization is registered as a Not-For-Profit Organization as defined by Indiana Statute, but I am being charged the full fee when performing searches. What do I do?
16. My report says "No Records Found", what does this mean?
17. Can I use my credit card over the telephone to perform a search?
18. My search returned an "unresolved request" message. What does it mean?
19. What is a cookie?
1. How do I become a Subscriber with Indiana Interactive?
Visit the Indiana Interactive page at http://www.in.gov/accounts/ to learn more about the benefits of an Indiana Interactive subscription and to download a subscription form
Indiana Interactive does not establish subscriber accounts over the telephone. A Subscriber Application must be completed and signed for user names and passwords to be issued.
2. What is the fee for use of this service?
The non-IN.gov Subscriber cost is $15.70 per search. IN.gov Subscribers are charged $15.00 per search and Government Agencies charged $7.00 per search. With an ISP Waiver from Fee Exemption, Schools and other qualifying Not-for-Profit entities are fee exempt when they use their ISP#.
3. What information can I get from this service?
The ISP LCH will return findings where the accused is charged with any Misdemeanor & Felony arrests that are less than one year old, and any Misdemeanor & Felony arrests over one year old that have rendered a disposition from the courts. Record results identify the accused, summarizes names, aliases, arrest dates, charges and dispositions.
4. How far back do the records go?
Records have been maintained since the mid-1930's to present.
5. How long is a record kept in the database?
The criminal history is stored in the secure Indiana State Police database. A person's criminal history is stored in the database until they die or until they reach the age of 99 years and have not had another criminal act for previous 15 years (so they have been crime free from the age of 84).
6. Is the search result an official State of Indiana document?
The results from all searches of the Indiana State Police, Limited Criminal History service are considered and acknowledged by the State of Indiana as an Official Document. For this reason the service does not allow the user to save or send the results to another entity for reference at a later date and time. The information provided in the search results are the Official Record as of the time the search is performed.
7. What options do I have to get this information by other means?
You may mail a request form to the Indiana State Police or visit the Central Records Division of the Indiana State Police at the Indiana Government Center, 100 N. Senate Avenue, Room N302, Indianapolis, Indiana, 46204.
8. Will the report be mailed or faxed to me or to others after I use the Web service?
No opportunity to either save the results or have them mailed, faxed or otherwise delivered to you or another party is provided. The results of this search are presented to the browser screen for printing purposes only. You should complete these searches from a computer station with a printer attached.
9. When I submit my request, I am sent back to the data entry screen. What do I do?
The LCH application requires a browser that is HTML 3.0 Compliant. This translates to a minimum of NetScape 4.0 or higher and Internet Explorer 5.5 with Service Pack 2 or higher installed. You may need to upgrade your browser or contact your internet provider for assistance. To verify the Browser version, have caller place their mouse over the Help Menu items at the top of the screen, and go to the ABOUT choice on this menu selection. Version information is housed here.
10. I have forgotten my IN.gov password?
IN.gov will release user names and passwords over the telephone only to user who have lost or forgotten this information and can confirm their identity against our account records. Please work with your organization's IN.gov account administrator to contact our Customer Support desk at (317) 233-2010 for assistance.
11. I am having Credit Card problems and need help.
The Requestor Name, Address and Zip code; and the Credit Card Billing Name, Address and Zip code must match the data from the Credit Card Company and Bank exactly. If using Zip + 4 a hyphen must be used.
12. I have received a message I don't understand.
Whenever you receive a message from the Limited Criminal History service that you do not understand please write down the message and call the IN.gov customer support desk at (317) 233-2010 and follow the message instructions to reach the proper staff person for help.
13. It appears the Web site is unavailable.
The Limited Criminal History service is, at times, disabled for scheduled for regular maintenance. If you receive a message the presents a "Temporarily Out of Service", we are sorry for the inconvenience, but do ask that you visit the site a later date.
14. How do I apply for an ISP Customer Number?
Fee exemption is determined by the Indiana State Police, for a list of exemption reasons, go to http://www.IN.gov/isp/lch/exemptions.html. From this page you will also have the ability to print and submit a request for exemption from the fees associated with this service. If you qualify, the Indiana State Police will grant you an 8 digit ISP Customer Number. All questions regarding exemptions should be directed to ISP.
15. My organization is registered as a Not-For-Profit Organization as defined by Indiana Statute, but I am being charged the full fee when performing searches. What do I do?
Indiana State Police and IN.gov are not able to respond to the acceptance or failure of the FEIN for Not-for-Profit entities. These users are referred to the Department of Revenue as this is the source of our validations on this data. Non-matching FEIN's should be referred to Indiana Department of Revenue, Not-for-Profit section, Maria Fredrick, (317) 232-2188.
16. My report says "No Records Found", what does this mean?
A "No Records Found" result is an official report. This result indicates that the Indiana State Police
database does not have a disclosable criminal record for the person you have searched for. A fee is
charged for all results reported, even a "No Records Found" report.
17. Can I use my credit card over the telephone to perform a search?
Limited Criminal History Reports are only available by Mail, Internet or personal visit to the Indiana
State Police Central Records Division located in the Indiana Government Center North in Indianapolis.
Internet searches are the only means by which payment via credit card is accepted. Attempt to pay via
credit card over the phone, by mail, or in person are not permitted.
18. My search returned an "unresolved request" message. What does it mean?
A search that receives an "unresolved search request" message indicates that more than one individual's
record was found on the Indiana State Police database matching your request. In this case it is
recommended that you submit a full set of classifiable fingerprints, and a copy of the "unresolved" letter
of the subject you are looking for. Or you may have that individual along with a copy of the
"unresolved" letter go to the Indiana State Police Central Records Division, located at the Indiana
Government Center North in Indianapolis, to be printed. Once the prints have been identified your
response will be mailed to you via US Mail
19. What is a cookie?
Some Web sites store information in a small text file on your computer. This file is called a cookie. There are several types of cookies, and you can choose whether to allow some, none, or all of them to be saved on your computer. If you do not allow cookies at all, you will not be able to use the Limited Criminal History application. To allow cookies, you must change your privacy settings.
To change your privacy settings:
- In Internet Explorer, on the Tools menu, click Internet Options.
- On the Privacy tab, move the slider up for a higher level of privacy or down for a lower level of privacy.