Hoosiers filed 13,455 complaints about unwanted calls in 2014. Despite the aggressive enforcement efforts of the Indiana Attorney General's office and the Federal Trade Commission, Hoosiers are still plagued with phone calls playing automated messages known as robocalls. In fact, more than 50 percent of the complaints filed last year were regarding robocalls.
Federal and state leaders agree that accessibility, affordability and caller-ID spoofing technology have helped create this flood of robocalls. Illegitimate businesses and scammers using VoIP or Voice Over Internet Protocol can make thousands of calls per minute – at a low cost – from anywhere in the world. Caller ID spoofing technology allows scammers to disguise the source of the call, so the number on your caller ID is often phony.
In Indiana, most robocalls are illegal regardless of whether or not your number is registered on the Do Not Call list. Exceptions include calls from school districts to students, parents or employees and businesses advising employees of work schedules. It is legal if a live phone operator first obtains your permission before playing a pre-recorded message.
The Attorney General’s Office is working hard to identify ways to better trace illegal calls, prosecute violators and combat caller-ID spoofing.
The Attorney General’s Action Plan
Continue enforcement actions against robocallers and Do Not Call violators
Discuss solutions with industry leaders, elected officials, regulators and consumer groups
- The Attorney General’s Office has obtained 142 settlements or judgments since 2009. The total awarded to the state since 2009 is more than $20.2 million and the total collected is more than $1.17 million.
- The Attorney General’s Office has collected more than $2.2 million from robocallers and Do Not Call list violators since 2002. Money collected is used to defray the cost of enforcing the state’s telephone privacy laws.
- In June 2015, The Federal Trade Commission declared that the Telephone Consumer Protection Act allows phone carriers to block robocalls and robotexts before they reach residential landlines or cell phones.
- In April 2015, the Indiana and Missouri Attorneys General hosted the second "No-Call Law Enforcement Summit" to bring together state and federal partners to identify best practices for tracking and prosecuting violators.
- In April 2014, the Indiana and Missouri Attorneys General hosted the first-ever "No-Call Law Enforcement Summit" to bring together state and federal partners to identify best practices for tracking and prosecuting violators.
- In March 2014, the Indiana Attorney General supported a resolution passed by the Indiana General Assembly which called on the Federal Communications Commission to more aggressively regulate telemarketing calls and robocalls that violate Hoosiers’ telephone privacy.
- In Oct. 2012, the Indiana Attorney General was selected to bring his ideas from the roundtable discussions and present them during a key panel at the Federal Trade Commission’s Robocall Summit in Washington, D.C.
- In Sept. 2012, the Indiana Attorney General conducted a series of roundtable discussions with industry experts, elected officials and consumer groups to find more effective ways to prevent Hoosiers from receiving unwanted calls and text messages.