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Bureau of Motor Vehicles

myBMV > BMV Improvement BMV Improvement

Welcome to the BMV Improvement page. The goal of this page is to share information on the agency’s progress of reforms and to provide a transparent look at the BMV’s ongoing efforts to, as Governor Pence said, “make the back office work as well as the front office.”  Positive reform takes time, but we believe that Hoosiers should be updated as to the agency’s progress. This page includes a timeline of activity as well as links to presentations, contracts and previous legislative action.  Be sure to return as we will be updating this page.

BMV Improvement Page Timeline


March 24, 2016

Governor Mike Pence signs HEA 1087 the BMV overhaul bill.

Commissioner Abernathy Pens Op-ed Regarding Passage of BMV Overhaul Bill

Fact Sheet on HEA 1087

January 6, 2016

House Roads and Transportation Committee Presentation


October 8, 2015

Interim Roads and Transportation Committee presentation

August, Jeff Moon joins the BMV as its new Chief Financial Officer (CFO). Moon, a licensed Certified Public Accountant (CPA), has more than 20 years of finance experience and earned his Bachelor of Arts in accounting from Ball State University. He comes to the BMV from Adayana, Inc. where he served as CFO. Moon’s addition completes the BMV’s senior staff.

July, Manuel (Manny) Mendez joins the BMV as their new Director of Program Management.  Mendez comes to the BMV from the City of Indianapolis where he most recently served as Mayor Greg Ballard’s Director of the Department of Code Enforcement. He was with the city for seven years.  Mendez earned his Bachelor of Arts Management from Indiana Wesleyan. He served in the United States Army from 1983-1992 and is a veteran of the first Gulf War serving in Operation Desert Storm. Mendez is also Six Sigma Black Belt Certified.

May, the BMV continues its back office changes by hiring Christopher Riester to be the new Chief Information Officer.  Christopher, a graduate of Indiana University, has an extensive IT background and was recently the President and CEO of Ativio, LLC.

BKD Operational Assessment is released.  This assessment will acts as a benchmark of where the BMV is and how it will move forward.

Leadership changes in the back office continue as Adam Krupp joins the BMV as its new General Counsel.  Adam earned his Bachelor’s Degree from Purdue University and his J.D. from Indiana University School of Law—Indianapolis.  Prior to joining the BMV, Adam was a senior associate for Kasowitz, Benson, Torres & Friedman, LLP, based in New York City and Atlanta, Georgia. He also previously served as Deputy Director and In-House Counsel for the State of Indiana’s Division of Family Resources.

Barnes and Thornburg Letter on Statutes Governing BMV Fees

March, the BMV bolstered its commitment to ensuring that all BMV back office operations perform on par with its award-winning front office,  by hiring as Chief of Staff, Peter Lacy, whose background includes serving as the National Vice President of Operations for FinishMaster, Inc. Lacy’s expertise is in process improvement, business model transformation and acquisition integration.

February, Governor Mike Pence appointed Kent Abernathy as the new Commissioner of the BMV.  Abernathy is an expert in large financial systems administration.

Governor Pence also calls for the formation of an internal audit component of the BMV.

The BMV announces initial findings from the BKD investigation that include fee credits and tax refunds.


October the BMV announced that it selected the nationally-renowned accounting firm, BKD, to audit the BMV’s processes and procedures. This audit supplements work previously performed by the BMV and outside legal counsel, and should be completed in May, 2015.

Also, the BMV adopted policies that require all BMV employees to report any undercharge or overcharge to the BMV’s Legal Department for immediate investigation, in addition to his or her immediate supervisor.

September the BMV announced that it had determined that some customers were entitled to an excise tax refund.

Governor Mike Pence authorized then BMV Commissioner Snemis to hire an independent consulting firm to audit the BMV’s processes, procedures and its STARS system.

In March 2014, the BMV began refunding money to counties related to excise tax service charges.

2014 legislative session, BMV fee bill eliminates the confusing layers of statutes and regulations identified by Barnes & Thornburg.


December, Governor Mike Pence appointed Don Snemis as the new Commissioner of the BMV.  Snemis was experienced at guiding complicated legal investigations.

September the BMV lowered fees on many BMV transactions following the external independent review conducted by Barnes & Thornburg.

July, BMV began issuing credits for operator’s license overcharges.

At the direction of Governor Mike Pence, in August of 2013, an independent law firm, Barnes & Thornburg, conducted a review of the Indiana Code and Indiana Administrative Code provisions that govern the fees the BMV administers.

June, BMV lowered the cost of the operator’s license.

BMV or BMV related contracts

Previous BMV Legislative Reforms