Welcome to the Indiana Child Support Bureau
Child Support Kidsline
1 (800) 840-8757The Child Support Kidsline is an informational call center for questions about
child support cases.Automated phone service is available 24 hours, 7 days/week.Customer service hours: Monday - Friday, 7:00 am to 6:00 pm
Closed on State Holidays
Assistance is available in 170 different languages for live support calls.
Parenting Time HelpLine
1 (844) 836-0003
The Parenting Time HelpLine is an informational call center for questions aboutparenting time issues.Available Monday - Friday, 11:00 am to 6:00 pm E.T.
Closed on State HolidaysAssistance is available in 170 different languages for live support calls.
Accessible by email at PTHelpLine@dcs.in.gov
INDIANA IV-D CHILD SUPPORT PROGRAM 40TH ANNIVERSARY
Since 1976, Indiana’s IV-D Child Support Program has worked to ensure every Hoosier child has the financial support of both parents, regardless of whether the parents live together or apart. In Indiana, one in six Hoosier children are impacted by the Title IV-D program, which distributes more than $575 million in child support payments annually.
To commemorate the program’s 40th Anniversary, the DCS Child Support Bureau (CSB) has launched two initiatives:
- Introducing more convenient ways for non-custodial parents to make a child support payment. For more information about child support payment options, visit childsupport.in.gov/pay
- Eliminating the $25 fee for applicants. For more information about available services and how to apply, visit childsupport.in.gov/apply
CHANGE IN PHONE NUMBER USED TO MAKE CHILD SUPPORT PAYMENTS
Effective April 11, 2017:
The phone number to make child support payments by credit/debit card changed to 1-866-972-9427. This new phone number adds fraud prevention measures for the individual making the payment.
ATTENTION CUSTODIAL PARENTS WHO HAVE A CHILD SUPPORT EPPIC DEBIT CARD
IMPORTANT NOTIFICATION: If you have a pinned EPPIC debit card issued by PNC Bank, N.A. which meets all of the following criteria:
- No transaction* has been performed on the card in 3 or more years; and
- Card has an available balance
Indiana law requires PNC Bank, N.A. to transfer (escheat) any child support funds remaining on these EPPIC debit cards serviced by Xerox State and Local Solutions, Inc. to the Attorney General as unclaimed property.
*A transaction is defined as an action taken by the cardholder such as cash withdrawals, call to automated or live customer service, ATM balance inquiries or purchases. Automatic deposits of payments to the card do not count as a cardholder initiated transaction.
Prior to the transfer of these funds, a notice was mailed to the last known address of cardholders with a property value of $50 or more in mid-August 2015. The notice gave instructions on how to avoid escheatment of these funds to the Attorney General’s office.
If you think that you might have funds on your debit card that were escheated, please check the Indiana Unclaimed Property website at www.indianaunclaimed.gov. Please note that if your last known address in our Child Support system was in a different State, your funds would be transferred to that State’s unclaimed property. Therefore, you would need to contact the other State to claim your funds. For example, if your last known address was in Ohio your funds will be escheated to the state of Ohio.We have verified that any remaining funds on the debit cards that met the above criteria have been transferred to the Attorney General’s office. If you have any questions regarding this, please call the Xerox escheatment Customer Service line from 8am to 5pm CT at 1-844-260-7557.