Disaster Recovery Resources

State of Indiana Joint Information Center Contact Information

To join the mailing list for updates regarding February 2018 flooding, click here.

Damage and Disaster Response
Housing Support
American Red Cross
Bureau of Motor Vehicles
Social Services
Public Health
Clean up and Debris Removal
Pet and Livestock Safety
Volunteering After a Disaster

Damage and Disaster Response

Indiana Resident Damage Reporting
Indiana residents with flood insurance should contact their insurance providers for instructions.
Indiana residents should report UNINSURED damage through the online portal located here. This allows officials to better determine the scope of damage. It could mean the difference between federal aid or no aid for your area.

Disaster Assistance Centers
A Southern Indiana assistance center will open Thursday, March 15 to provide services to flood-affected Indiana residents through Saturday, March 17.

  • Clark County: Utica Town Hall, 107 N 4th St, Jeffersonville, IN 47130
    Open Thursday, March 15 through Saturday, March 17, 10 a.m. to 4 p.m. local time

Information for Disaster Assistance Center Services

Requesting Clean-Up Assistance
Indiana residents impacted by flooding and in need of debris removal and sanitation assistance can contact the Red Cross, which can help citizens connect with reputable and vetted relief volunteers. All services are free, but not guaranteed due to an overwhelming need for assistance. Those needing assistance may call 888-684-1441.

Individuals that need assistance during the clean-up process should reach out to 211 by phone or by visiting the Indiana 211 Website. The 211 system, which is available to Hoosiers statewide, is tracking volunteer resources located and working in the affected areas.

General Flood Safety Information
IDHS Flooding Fact Sheet
American Red Cross Flooded Home Repair Information
FEMA Post-Flood Salvaging Information

First Steps to Flood Recovery
Purdue Extension Flood Recovery Information
Purdue Flood Repair Information
USDA Flood-Related Food Safety Tips

Disaster Declaration Process
Following a disaster, there are specific steps that are involved in the recovery and rebuilding process. This fact sheet provides more information on the disaster declaration steps, as well as types of recovery assistance that may be available following a disaster.

Housing Support

Indiana is using IndianaHousingNow.org to locate housing for those displaced by flooding.

American Red Cross Shelter Information

National Flood Insurance Program - Individuals within flood plains are encouraged to purchase flood insurance. The National Flood Insurance Program is one of several options available to Hoosiers.

American Red Cross

The American Red Cross is assisting with shelters, food and relief supplies for flood victims. Individuals that need assistance with these resources should reach out to the American Red Cross. Individuals can also call 888-684-1441 for assistance.

Download the Flood: American Red Cross App located in the Apple or Google Play App store for updates on shelter locations and emergency preparedness. All of the American Red Cross Apps can be found here.

Bureau of Motor Vehicles

Vehicles, vehicle titles and identification are one of the major items that individuals need to have replaced following a flood. Below are resources for replacing these items:

Title Replacement
Driver's License Replacement
Salvage Motor Vehicle Title - Individuals who own a flood damaged car that was built within the last seven years and would cost more to fix than its current market value must apply for salvage motor vehicle title.
Avoiding Flood-Related Vehicle Fraud


Individuals impacted by severe weather may be eligible for unemployment benefits.

Disaster Unemployment Assistance

Social Services

Following a disaster, resources may be available for individuals that need food, monetary assistance, home/community services, or possibly health coverage. More information about available programs and application to determine eligibility are located below:

Contact Local Health Department
Family Resources Provided by the FSSA
FSSA Child Care Finder
Application for SNAP (Food Assistance), TANF (Cash Assistance), Medicaid, Hoosier Healthwise, Healthy Indiana Plan - In some cases, replacement food assistance may be available for current recipients who, due to flooding or another disaster, have lost food purchased with their benefits.

Hoosier families impacted by flooding who currently receive SNAP (Supplemental Nutrition Assistance Program) benefits may request a replacement of benefits for food lost in this disaster. Click here for more information.

If a Hoosier Works EBT card has been lost as a result of the flooding, a replacement card can be requested. Contact Hoosier Works EBT Customer Service TOLL FREE: 877-768-5098.

Mental Health Service and Addiction-Certified Addiction Treatment - Individuals can also call 211 to connect to assistance, or call the Indiana Addiction Hotline at 1-800-662-4357. Additional information is available at the link above.

Senior Services Information
Financial Assistance Options for Caregivers
National Office of Faith-Based Community Initiatives: Federal
Serve Indiana: State

Public Health

Health-related information such as birth and death certificates, vaccinations, mold removal and food and water safety are essential following a flood. Below are resources for households:

Birth, death, adoption and marriage certificates
Vaccination records lost in the flood
General information on vaccinations - Residents should contact their local health department for information about receiving vaccines. Local health department information can be found here.

Free Well Water Testing - Citizens can reach out to their local health departments to provide sample bottles and provide a courier to get the samples to the lab. Information on properly disinfecting a home well can be found below under “Drinking Water and Home Sanitation Post-flood” in the Clean up and Debris Removal section.

Contact a Local Health Department

Clean up and Debris Removal

Flood water carries many different contaminants, and addressing flood-related damage should be done appropriately to ensure the safety of those involved. Individuals in need of specific information related to flood clean-up such as sanitation information, debris management and proper sandbag disposal can find additional information below.

Drinking Water and Home Sanitation Post-Flood
Emergency Debris Management
Sandbag Removal
Information about IDEM's Combined Sewer Overflow (CSO) Program - This page allows Hoosiers to see where all locations of CSO outfalls around the state, as well as information about the agency’s efforts, in conjunction with U.S. EPA, to reduce or eliminate combined sewer overflows.

Pet and Livestock Safety

Don’t forget about our furry friends. This fact sheet provides more information on pet safety before and after a disaster.

Pet Disaster Preparedness Information

Volunteering After a Disaster

Individuals who would like to volunteer their time during disaster recovery can find more information on volunteer organizations around the country online at Ready.gov or at nvoad.org.


For other questions related to disaster response resources, contact the State of Indiana Joint Information Center at 317-238-1784 or at jic@jic.in.gov.