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DOR > Motor Carrier Professionals > IRP > IRP Frequently Asked Questiosn IRP Frequently Asked Questiosn

  1. How do I get to the MCS site if I receive an error message that says, “This page cannot be displayed?”

Go to Tools and Internet Options
Click on the advanced tab
Scroll to security and unclick 2.0 making sure 3.0 remains checked

  1. How can I get a 45 Day Temporary Permit?

Once you complete your transaction, you may get a 45 Day Temporary permit without payment when you add vehicles and order replacement plates only.  All other transactions must be paid before you may obtain the 45 Day Temporary permit.

  1. How can I reprint my cab card?

Go to credentials, then select your account information. You may then select transaction, unit, or plate number. You may sort by unit number, VIN number, plate number, or owner name. Click the “pay later/print” button to print your cab card.

  1. I’m a first time user, and I am trying to register my IRP account.  I’m receiving a message that says, “We did not match your records?”

The name you enter in the search feature must match your IRP cab card registration. If you are a sole proprietor, the account should reflect your SSN and not you’re FEIN. The system is case sensitive.

  1. I’m a permit service. May I register as the account holder?

No, as a permit service you must send a valid Indiana Department of Revenue power of attorney form (POA-1) to the IRP Unit. Once the POA-1 is received and approved, the IRP Unit will send your username and password to the address on file. If the permitting service represents additional accounts, you must send a power of attorney form for each account and receive approval once the department has granted access.

  1. Why is my IRP account suspended?

If you processed a transaction within the last 21days, and you did not submit the required documents to the IRP Unit, your account suspends. Any outstanding liabilities past 30 days will also cause your account to suspend.

For immediate service, please fax your documents to (317) 615-7310 or contact our office at (317) 615-7340 to find out what documents are required to remove the suspense status.

  1. Why don’t all of the states I entered in my renewal appear on my cab card?

If you select all “Reported” mileage during the renewal process, only the states in which you reported mileage will appear. You must select “Actual” or “Estimated” mileage for states in which you plan to travel. If you have already completed this transaction, please call the IRP Unit for assistance at (317) 615-7340.

  1. If the system will not accept zero mileage for a state I traveled before the current renewal, how do I continue?

You must select “Estimated” mileage to continue processing the renewal.

  1. May I transfer my plate to another vehicle?

Yes. You may transfer your plate to the same vehicle type and the same vehicle weight. To transfer a plate you must select the “Plate Transfer” transaction, or you will inadvertently select the wrong transaction type and purchase a new plate.

  1. How much does it cost to add vehicles to my account?

The Estimator link will prompt you to provide the information needed to give you an estimated bill.