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The Visa Prepaid Debit Card is the new way for you to receive your unemployment insurance benefits. Your benefits will be directly deposited into your personal card account, a Visa prepaid debit account. The Indiana Department of Workforce Development will post your weekly deposits to the account for your convenience. You are not allowed to spend more than the amount of funds posted to your account. Your card can be used to withdraw funds from either ATMs or bank tellers, and it can be used for purchases directly from retailers (grocery, department store, pharmacy, etc.) everywhere Visa Debit Cards are accepted.
Yes. You must call each week that you would like funds transferred. If you don’t want to use the transfer by phone option, you can always withdraw your funds from a participating ATM or teller window, or use your card for point-of-sale purchases.
You must call to initiate the transfer each time you would like to transfer funds by phone. With each transfer you must specify the amount you would like transferred. Direct deposit programs generally only allow you to set up the deposit for certain amount, which will repeat on its own. Indiana does not offer direct deposit for unemployment insurance claimants. Indiana does offer the option of funds transfer by phone.
You get 1 free bank transaction each time a deposit is made on your card. This free transaction can be EITHER an ATM transaction or a bank teller transaction, but these transactions are only free if they are made at certain banks. The same bank that offers a free teller transaction may not offer a free ATM withdrawal. Free transactions can be made at the following locations:Free ATM withdrawal (1 per deposit) only at the following locations:
Free bank teller transaction (1 per deposit) only at the following locations:
ANY Visa Member bank
IMPORTANT: You can only get a free ATM withdrawal at the above listed ATMs. If you are using a Visa Member bank that is not one of the banks listed above (National City), only bank teller transactions will be free, not ATM transactions.
Yes. You can do this by phone or by visiting your bank.
To transfer by phone:
To transfer by visiting your bank:
Verify that you are at a VISA bank and then call 1-888-393-5866 and report the bank location.
You may check your ATM balance at ATMs for $0.40 (plus an additional surcharge if you do not use a surcharge-free ATM)
Follow these steps.
A surcharge is a fee charged by the bank or entity that owns the ATM. This fee is not charged by your Visa Debit Card account manager and you will be charged this surcharge fee in addition to any fees you may be charged by your debit card account manager. To avoid this fee, make all of your ATM withdrawals from surcharge-free ATMs.
An ATM denial occurs when you try to withdraw more money than you have available in your account. You get one free ATM denial per deposit, but your free denials expire at the end of each month. An incorrect PIN entry is not an ATM denial.
Read all of the ATM messages carefully. You will not be charged a surcharge unless you agree to it. You may cancel any transaction to avoid incurring the surcharge fee. Press “Enter” to accept the surcharge fee and continue with your transaction.
The following ATMs will never charge you a surcharge, though you may incur transaction fees when using these ATMs. ATMs at these locations may still ask you to agree to pay a surcharge, but you will not actually incur this fee. You must agree to accept the surcharge in order to complete your transaction, but the surcharge will not actually be subtracted from your account balance.
The ATM surcharge message will still appear even if you are using one of the surcharge-free ATMs. Accept the surcharge if you want to make the transaction. You WILL NOT actually be charged the surcharge amount as long as you’re using a surcharge-free ATM. Surcharge-free ATMs include the following:
Each month, you are allowed two (2) free calls to the customer service integrated voice response (IVR) plus one additional call each time money is deposited into your card account.
You can use the IVR to check your balance, hear your transaction history, or discuss your account information and transaction history with an operator.
After you have used all of your free calls, your account will be charged $0.40 for each additional call made during the calendar month.
There is never a charge for reporting a lost or stolen card or to question a transaction posted to your account.
Use of the EPPICard website for monitoring your account activity is always free. The site is located at http://www.eppicard.com/ .
No. The Department of Workforce Development will no longer issue checks.
You may choose to receive electronic notification that funds have been deposited into your account. You can request the notification to come via telephone or email. You may request telephone notification using the IVR at the time you activate your card or at any time after card activation. Follow the prompts to set up your phone notification preference.
For email notification of deposits to your account, go to http://www.eppicard.com/ Set up your web ID and password and enter your email address. Each time a deposit is made on your account you will receive an email notification.
Funds are available for withdrawal at 5:00PM (Eastern) the day they are deposited into your account.
Funds are not available until 5:00PM (Eastern) the day they are deposited into your account.
After you have used your one free ATM or Visa bank teller withdrawal per deposit you will be charged $2.10 for additional teller transactions or $1.05 for additional ATM transactions. When you make these transactions after your one free transaction, the card processing system will add that fee to the amount you want to withdraw. So if you try to withdraw $100 at a teller and your balance is $100, the system will try to withdraw $102.10, which will result in an insufficient funds situation.
To avoid this, try to withdraw $2.10 less than your total balance (at a teller) or $1.05less (at an ATM). This will prevent your transaction from being denied due to insufficient funds.
The call center is available 24 hours per day, 7 days per week.
This number is also printed on the back of your card.
You should select "checking" or “savings” when making a withdrawal at an ATM.
No. Only the state can deposit funds to the card.
No. The account does not earn interest.
No. For privacy reasons, your debit card account manger will not share card account numbers or transaction details with the State of Indiana or the Department of Workforce Development. Only the cardholder will have access to that information.
Call the customer service number on the back of your card. The Department of Workforce Development does not have access to your PIN. PIN issues must go through the Indiana Debit Card Customer Service Center.
Call the toll-free Indiana Debit Card Customer Service Center, 1-888-393-5866, to report a lost or stolen card. A new card will be issued and any remaining balance will be transferred to the new card. If you report the missing card immediately and have not compromised your PIN, you will not be responsible for any confirmed fraudulent activity that occurs on your card.
Call the Indiana Debit Card Customer Service Center at 1-888-393-5866 to change the address on the account.
For security reasons, you should never share your PIN or allow anyone else to use your card.
No. The card does not help establish credit history since no credit check is required to receive the card, and it is not tied to a bank account or a credit line.
Keep it. We’ll use it to pay you the next time you draw unemployment benefits.
Call 1-888-393-5866 and they will help you figure it out. If you are charged a fee that you shouldn’t be charged, you will be reimbursed.
Call 1-888-393-5866 and let them know that you have not received your card. Make sure your mailing address is accurate. Look at your junk mail and make sure it’s not in that pile. In order to protect you from potential card theft, your card will arrive in a white windowed envelope that does not display the Department of Workforce Development name or logo.
Unlike paper checks, debit cards are not shipped from the department’s central office, so it may take an extra day or two for card to reach you. Once you have your card, you will no longer have to wait for a card or check to arrive in the mail. Your deposits will be available on your account the morning after the department processes your voucher.
In order to protect you from potential card theft, your card will arrive in a white windowed envelope that does not display the Department of Workforce Development name or logo.
No. Only the person approved for unemployment compensation benefit payments will receive a card.
After receiving the card in the mail, you must call the Indiana Debit Card Customer Service Center at 1-888-393-5866 to activate the card and choose your PIN. You cannot use the card until it has been activated. Cash withdrawals at ATMs require use of your PIN. Again, for security reasons, it is important that you pick a PIN that only you would know. Do not share your PIN or the card with anyone. You should never write your PIN on your card.
No, not currently.
No. Your card will be a prepaid Visa Debit Card, not a credit card. You will only be able to spend the amount that is stored on the card. You will not be able to purchase anything with your card that you do not currently have the funds in your account to cover. Use of the Visa Debit Card will have no effect on your credit rating.
No. Your card is a prepaid Visa Debit Card, not a credit card. You will only be able to spend the amount that is stored on the card. You will not be able to purchase anything with your card that you do not currently have the funds in your account to cover. Use of the Visa Debit Card will have no effect on your credit rating.
You may be required to have your debit card balance verified before making purchases at certain retail establishments such as gas stations. This is the policy of these establishments to ensure purchasers have adequate funds on their debit cards to cover desired purchases. This might prevent you from using the pay-at-the-pump feature at gas stations, but you will still be able to use your card to purchase gasoline at these establishments by simply taking your card to the cashier for verification.
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