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Indiana Department of Administration

IDOA > Printing & Mailing Services Printing & Mailing Services

To streamline and improve printing, copying and mailing services IDOA has consolidated these services through a contract with a single on-site vendor, Novitex. The contract was established through RFP 7-61.This enterprise-wide solution provides state agencies one-stop-shop efficiencies and accountability.

To ensure that an agency's billing requirements and service levels are established prior to service being provided, please contact Novitex or  Hailey Aycock

General Information and Resources

  • Print & Mail Services Contract Information | (.pdf)
  • State of Indiana User Guide | (.pdf)
  • Customer Service Comment Card | (.pps) 
  • Printing Services

  • Print Ordering Guide | (.pdf) 
  • Print Standard Offering Estimate Tool | (.pdf)
  • Request for Print Service| SF 44874  Required for all print jobs
  • Confidential Print and Mail Services Submission of Confidential Information | SF 53623  Required for print jobs that contain confidential information
  • Business Card Order Form | (.pdf)  Orders fulfilled by PEN Products, read the Print Ordering Guide for updated info

  • Mailing Services

  • USPS Rate Changes | (.pdf) 
  • USPS Rate Increase Notice | (.pdf) 
  • Change of Address Form | (.pdf)
  • Interdepartmental Mail Addressing Guide | (.pdf)  
  • Request for Shipping Supplies | SF 54694 

  • SendSuiteTM Desktop Shipping Tool

  • SendSuite Desktop Introduction | (.pdf) 
  • SendSuite Desktop FAQ | (.pdf)
  • SendSuite Desktop Training Video | (watch) Adobe Flash required
  • SendSuite Desktop User Guide | (.pdf) 
  • Ordering eCertified Envelopes | (.ppt) 

  • Shipping Service Definitions

  • UPS Service Definitions
  • FedEx Service Definitions

  • Billing Details

  • Memorandum for Billing Changes | (.pdf)
  • Billing Code Request | SF 54695 
  • Billing Instructions | (.pdf)
  • Billing Requirements FAQ | (.pdf)

  • Warehouse Fulfillment/Document Storage Services

  • Request for Print Service| SF 44874