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Indiana Department of Administration

IDOA > Printing & Mailing Services Printing & Mailing Services

To streamline and improve printing, copying and mailing services IDOA has consolidated these services through a contract with a single on-site vendor, Novitex. The contract was established through RFP 7-61.This enterprise-wide solution provides state agencies one-stop-shop efficiencies and accountability.

To ensure that an agency's billing requirements and service levels are established prior to service being provided, please contact Novitex or  Hailey Aycock

General Information and Resources

  • Print & Mail Services Contract Information | (.doc)
  • State of Indiana User Guide | (.pdf)
  • Customer Service Comment Card | (.pps) 
  • Printing Services

  • Print Ordering Guide 
  • Print Standard Offering Estimate Tool
  • Print Ordering Form - required for all print jobs
  • Print Ordering Form: Confidential - required for print jobs that contain confidential information
  • Business Card Order Form (orders fulfilled by PEN Products, read the Print Ordering Guide for updated info)

  • Mailing Services

  • USPS Rate Changes 
  • Change of Address Form
  • Interdepartmental Mail Addressing Guide  
  • Request for Shipping Supplies - State Form 54694

  • SendSuiteTM Desktop Shipping Tool

  • Introduction to SendSuiteTM Desktop (state employees only)
  • FAQ for Utilizing SendSuiteTM Desktop (state employees only)
  • Training Video - Prerequisite for utilizing SendSuiteTM Desktop (Adobe Flash required) (state employees only)
  • SendSuiteTM User Guide (state employees only)
  • Ordering eCertified Envelopes (state employees only)

  • Shipping Service Definitions

  • UPS Service Definitions
  • FedEx Service Definitions

  • Billing Details

  • Memorandum for Billing changes 
  • Billing Code Request Form - State Form 54695 
  • Billing Instructions
  • FAQ for New Billing Requirements

  • Warehouse Fulfillment/Document Storage Services

  • PEN Products Fulfillment Change Order Form