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Indiana Department of Administration

IDOA > Procurement > Active Contracts and QPAs > Quantity Purchase Agreements > The Remi Group LLC/Equipment Maintenance Management Program The Remi Group LLC/Equipment Maintenance Management Program

Equipment Maintenance Management Program QPA, RFP 9-36

The New Approach to Equipment Maintenance

In May 2008, the State of Indiana established a pilot program for an Equipment Maintenance Management Program (EMMP). As a result, the State confirmed that by having an Equipment Maintenance provider assess risk based on the equipment portfolio as a whole and price accordingly, the State would save on maintenance repair costs and be more knowledgeable about their equipment fleet service needs.

After the favorable impact of the pilot program, the Indiana Department of Administration established a Quantity Purchase Agreement (QPA 11437) with the Remi Group for an EMMP on January 1, 2010, via a competitive bid process. The State obtains a minimum of 25% savings off of the existing service provider or 25% of the industry risk assessment service price.

Benefits of the Remi EMMP

Cost Reduction

  • Reduces current equipment maintenance expenditures by 25%.

Singular Contract

  • Consolidates all of your current service contracts into ONE comprehensive program, eliminating the high costs and inefficiencies of administering multiple equipment maintenance contracts.

Choice of Service Vendor

  • We work with national and local service companies and will dispatch your preferred service provider. This gives you the ability to choose your preferred service providers based on responsiveness and quality of service. This ensures that you are receiving the highest level of maintenance service.

Service Management System

  • You are provided a toll free number to place service requests. We manage your service request from start to finish ensuring that your equipment is serviced in a timely manner.

Online Management Reports via Remi Online

  • Online reports enable you to easily access information such as equipment inventory, repair history, equipment performance, and service provider performance.

Guaranteed Budget

  • Protects your maintenance budget by providing a “capped cost” solution.

Typical Situation

Most organizations purchase maintenance contracts from various equipment manufacturers or authorized service providers in the event that maintenance service is needed on the many types of equipment that have been purchased for the organization.

How to receive a quote

Existing Maintenance Contracts

  • Send copies of your existing maintenance contracts to Aimee Goodman your Account Services Representative.
    Fax to 704.887.2916

No Maintenance Contracts

Receiving Your Quote

  • You should expect to receive your quote within 7 business days depending upon the size and the number of equipment items included in your quote.
  • Your Account Services Representative will email you a soft copy of your quote.
  • A Program Manager will follow-up with you to review your quote and answer any questions.
  • A Program Manager may schedule a face-to-face meeting to review your quote, answer questions and review the implementation guidelines with you.

Account Management

The Remi Group Contact(s)

  • Aimee Goodman, Account Services Representative (Quotations, Billing, Questions)
    704-840-1031 or toll free at  888-451-8916

State Contact

Important Resources

Please click on the links below:

  • Check the Quote Process  link to view the Remi quotation process overview for this QPA.  (Available for State Employees)
  • Go to the The Remi Group LLC website to access Remi Online.
  • Check the Remi Online How To Guide to open a helpful guide of screenshots for navigating thru the Remi Online website to acquire information.