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Indiana Department of Insurance

IDOI > Licensing > Resident Licensing > Examination Procedure Checklist Examination Procedure Checklist

Preparing For a Licensing Exam 

The Indiana Department of Insurance, Performance Assessment Network and its Associates (PAN), and Ivy Tech State College have teamed up to offer a comprehensive way for candidates to register for and schedule their exams, to make it as easy as possible for all candidates.

Registration and scheduling are two different procedures: registration is the process of choosing the exam and pay for it via PAN, scheduling is choosing an appointment and location to take the exam at an Ivy Tech Testing Center.

The following are the steps needed for preparing for an Indiana insurance exam with PAN:

Step 1: Use the Exam Content Outline as a basis of study

CAUTION: The Department does not advise using examination questions on the market in CD format as a basis of study.

View Pre-Licensing Exam Content Outlines Study Material Information

Step 2: Complete the Pre-licensing Education requirements

You may search for approved providers online through  

Step 3: Obtain a Certificate of Completion from the provider

The Pre-Licensing Education Certificate of Completion must be dated and signed by the provider/instructor and match the requested examination.

See also Waiver of Pre-Licensing Education Requirements

Registering and Scheduling an Examination

The following are the steps needed to register and schedule your Indiana Department of Insurance licensing exam.

Step 1: IDOI Testing Website

Click on the following for the IDOI testing website:

Step 2: Register for Account

Create an account by clicking on the "Applicant Registration" link. Complete the registration form and click the continue button.

*Note: You must know your login ID and password when you arrive at the test center to take the exam.

Step 3: Login

Login to using the login ID and password created during the registration process.

Step 4: Select Assessment

Select the licensing exam that matches your course certificate or waiver.

*Note: You must have your course certificate or waiver with you when you arrive at the test center to take the exam.

Step 5: Pay for Assessment

Enter your credit/debit card information. You may use Visa, MasterCard, or American Express to pay for your assessment.

Step 6: Schedule for Assessment

Select a date/time for the testing center of your choice. The testing centers closest to the address you entered during registration will be displayed. You may opt to see testing centers near a different zip code by entering that zip code at the bottom of the screen or you can see additional dates/times by clicking on the “More Times” link. If there are no available seats at the center of your choice, you may submit a Seat Request email.

Once your appointment has been scheduled, you will receive an email notification with the details of your appointment and instructions of what to bring.

Step 7: Take Assessment

Please arrive at the test center 10 minutes prior to your appointment. You will need the following information:

  • Login ID and Password
  • Course Certificate or Waiver
  • Federal or State ID

Should you need any assistance with registering or scheduling an exam, please email or call PAN Technical Support at 877-449-8378.

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Fees, Refunds and Policies

Fees and Refund Policy

Producers Examination Fee $75.50

Bail and Recovery Examination Fee $100

All exam registration fees may be included in one payment by using a MasterCard or Visa charge.


There are no refunds. You will need to be sure to select the correct assessment, bring the proper identification, login information (login ID and password), and forms with you to the test center.

If you arrive more than 30 minutes late or do not come with proper information, you will have to pay again and reschedule.

Rescheduling Your Appointment

To change your appointment time within 24 hours of your initial scheduled time, you may do so by calling PAN at 877-449-8378 or emailing; however you will be required to pay again for the exam.

To change your appointment 24 hours prior to your initial scheduled time, you will need to return to and click on the date/time link.

Absent from your Appointment

If you are unable to attend your scheduled examination due to illness or emergency, the rescheduling fee may be waived. The Indiana Department of Insurance and Performance Assessment Network (PAN) reserve the right to request documentation to support your illness or emergency claim.

Retaking an Exam

If you have allowed your examination registration to expire, or were unsuccessful in your exam attempt, you may re-register by returning to The registration is good for one year. Another exam registration fee is required for each attempt. There are no limits to the number of retakes, so long as the process is completed within six months of completing the education requirement.

Emergency Closings

In the event of severe weather or emergencies, Ivy Tech may need to cancel scheduled exams. In this situation, Performance Assessment Network (PAN) personnel will attempt to contact you by email or telephone; however, you may check on test closures by emailing

Exams will be rescheduled at your earliest convenience, without a rescheduling fee, if a site is closed by Ivy Tech.

Social Security Number Confidentiality

Indiana law requires that, for purposes of obtaining a license, you must provide to the Department of Insurance your Social Security number. As a contracted agent of the Department of Insurance, Sircon, Performance Assessment Networks and its Associates (PAN) will use your Social Security number only as an identification number in maintaining your record and reporting your score to the Department.

Test Administrators Contact Information

PAN and Ivy Tech work closely with IDOI and its examination review workshop to assure you that examinations meet local requirements and professional test development standards.

The Ivy Tech testing email is

The PAN support email address is and their telephone support is 877-449-8378

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Required Exam Documentation

The following is a listing of the certificates/forms needed for each exam:

Exam Required Form
Life Pre-licensing Course Certificate
Health Pre-licensing Course Certificate
Life and Health Pre-licensing Course Certificate
Property & Casualty Pre-licensing Course Certificate
Personal Lines Pre-licensing Course Certificate
Laws and Regulations - Life Waiver
Laws and Regulations - Property & Casualty Waiver
Laws and Regulations - Health Waiver
Laws and Regulations - Life and Health Waiver
Laws and Regulations - Independent Adjuster  Waiver 
Bail Agent & Recovery Agent Certificate of Eligibility
Independent Adjuster  Certificate of Completion 
Public Adjuster Certificate of Eligibility
Surplus Lines Property & Casualty License

*Note: Examinees must also take their login ID and password, and their federal or state ID, to the testing site.

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Exam FAQ's

When will I get my results?

After you have completed your assessment, the proctor will print your results.

Who do I contact if I am unable to schedule or log onto the scheduling website?

 Should you need any assistance, please email or call PAN Technical Support at 877-449-8378.

What if I arrive without my course certificate or waiver?

You will not be permitted to take the test if you arrive without your course certificate or waiver, login ID and password, or federal or state ID. You will be required to pay again and schedule a new appointment.

Can I pay with cash or check?

No, only credit or debit cards are accepted.

What if I need to reschedule my appointment?

If you need to reschedule your appointment, you will need to do so immediately by logging in at You will not be permitted to reschedule your appointment via the scheduling website within 24 hours of your appointment. If you are within 24 hours of your scheduled appointment and are unable to attend, you must email or call PAN at 877-449-8378; however, you will have to pay the full exam amount again in order to reschedule within 24 hours of your initial appointment.

Can I schedule my assessment prior to paying?

No, you must pay before you can schedule your appointment.

What if I forget my password?

If you forget your password, click on the "Forget your Password?" link on the login screen. You will need to enter your login ID, select your secret word hint, and enter your secret word. If your secret word hint and secret word match the information you entered during registration, a new password will be emailed to you.

How do I get a refund?

There are no refunds. You will need to be sure to select the correct assessment, bring the proper identification, login information (login ID and password), and forms with you to the test center. If you arrive more than 30 minutes late or do not come with the proper information, you will have to pay again and reschedule.

How do I take the exam again?

If you were unsuccessful in your exam attempt, you may re-register by logging back into your online account at Another exam registration fee is required for each attempt. There are no limits to the number of retakes, so long as the process is completed within six months of completing the education requirement.  

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Taking the Exam

Your examination will be given by computer at an Ivy Tech Test Center. You do not need any computer experience or typing skills to take your examination. Although you will not need a calculator you will be given scratch paper and pencil to assist with any calculations you feel are necessary. The scratch paper must be returned to the test proctor.

  • You will have a personalized introduction to the testing system and an introductory lesson, which takes place on the computer, before you start your test.
  • Arrive at least 10 minutes before your scheduled examination appointment in order to verify your identification and allow time for you to sign in.
  • Bring your original pre-licensing education Certificate of Completion or IDOI waiver letter to the testing center each time you test.
  • If you are a candidate for the Bail or Recovery Agent examinations, you must present your original Certificate of Eligibility.
  • You must present a valid form of identification before you may test, and it must meet the following criteria:
    • The document must be government-issued (driver's license, state-issued identification card or military identification)
    • It must have a current photo and your signature
    • The name on the identification must be the same as the name used to register for the examination (including designations such as "Jr." or "III")
  • The examination may contain addition, non-scored trial questions, which are not counted toward the final exam results. If the examination contains additional, non-scored trial questions, extra time will be allotted to the exam.

Failure to provide appropriate identification at the time of the examination is considered a missed appointment.

Security Procedures

The following security procedures will apply during the exam:

  • Examinations contents are proprietary. No cameras, notes, tape recorders, phones, or pagers are allowed in the testing room;
  • No guests, visitors, or family members are allowed in the testing or reception areas;
  • No programmable calculators are permitted; and
  • No valuables or weapons should be brought to the testing center. Only keys and wallets may be taken into the testing room, and Ivy Tech is not responsible for items left in the reception area.


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Special Exam Considerations

Americans with Disabilities Act (ADA)

Examinees with a physical or mental impairment that substantially limits a major life activity may be eligible for accommodation in the testing process to assure you that the tests accurately reflect skills, knowledge or abilities. Ivy Tech Test Centers are fully compliant with ADA guidelines and will provide reasonable accommodations. If you require special accommodations for your exam, please indicate this during your online exam registration and scheduling process.

English as a Second Language

If English is not your primary language, you may qualify for additional time for your exam. If this is the case, please indicate this during the online registration and scheduling process.

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Understanding Exam Results

At the end of your test, you will receive a printed score report. The report indicates your overall score and grade, including the numerical percentage of questions answered correctly, and whether you passed or failed. It also reveals how you did on the major section of the test as defined by Examination Content Outline.

The percentage correct in each major section of the test is displayed. The primary purpose in providing sub-scores for each part of the examination is to guide you, your employer and your pre-licensing education provider in areas requiring additional preparation for retesting in the event you are unsuccessful. Even when you are successful, you may wish to focus on the areas that might require additional attention as you begin to provide insurance products and services to the public.

Because examination outline sections are allocated different numbers of questions in the examination, the section percentages will not average out to your total passing score. Your total passing score is computed by dividing the number of questions you answered correctly by the total number of questions in the examination. The total score is NOT computed by adding the sub scores and dividing by the total number of subsections. A sample License Examination Score Report is shown below:

Sample Score Report

Score Report for Sample, Amy A.
Indiana Producer's Life Examination

Number of Questions Number Correct Percent Correct
Life Total Test Score 100 80 80%
Insurance Regulation 10 8 80%
General Insurance 7 5 71%
Life Insurance Basics 23 19 83%
Life Insurance Policies 19 15 78%
Life Insurance Policy Provisions, Options, and Riders 19 15 79%
Annuities 15 12 80%
Federal Tax Considerations 5 4 80%
Qualified Plans 2 2 100%

Score: 80%
Grade: Pass

Copyrighted Exam Questions

All test questions are the copyrighted property of the Indiana Department of Insurance. It is forbidden under federal copyright law to copy, reproduce, record, distribute or display these test questions by any means, in whole or in part, without our written permission. Doing so may subject you to severe civil and criminal penalties, including up to five years in prison and/or a $250,000 fine for criminal violations.

Special Test Considerations

Exam results are transmitted electronically to the Department. Exam scores are confidential and will be revealed only to you and the Department.

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Appeal Committee

Our goal is to provide a quality test and pleasant testing experience to every candidate. If you are dissatisfied with either and believe we can correct the problem, we would like to hear from you. To facilitate this, we provide an opportunity at the end of your exam to make comments on screen at the testing centers, and your comments will be reviewed, but you will not receive a direct response. You can contact Agency Services of the Department to discuss your concern. Your concern will be directed to an appropriate individual for response.

We try to resolve candidate concerns at the testing site or on the phone whenever possible. If you feel that your concern has not been resolved, you must put your comments in writing to the following address:

Indiana Department of Insurance
Deputy Commissioner Agency Services
311 W. Washington St
Indianapolis, IN 46204
317-232-5251 Fax

If your concern is regarding registration, scheduling or test administration (testing site procedures, equipment, personnel, etc.), you may either mail or fax your concern to us.

In your letter include:

  • Your name
  • Exam name
  • Test date
  • Specific description of concern
  • Relevant facts surrounding concern

We will arrive at a resolution, and you will receive a response in writing from the Appeal Committee within 10 business days of receipt.