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The Indiana Department of Insurance, Performance Assessment Network and its Associates (PAN), and Ivy Tech State College have teamed up to offer a comprehensive way for candidates to register for and schedule their exams, to make it as easy as possible for all candidates.
Registration and scheduling are two different procedures: registration is the process of choosing the exam and pay for it via PAN, scheduling is choosing an appointment and location to take the exam at an Ivy Tech Testing Center.
The following are the steps needed for preparing for an Indiana insurance exam with PAN:
CAUTION: The Department does not advise using examination questions on the market in CD format as a basis of study.
You may search for approved providers online through www.sircon.com/indiana
The Pre-Licensing Education Certificate of Completion must be dated and signed by the provider/instructor and match the requested examination.
The following are the steps needed to register and schedule your Indiana Department of Insurance licensing exam. Should you need any assistance with registering or scheduling an exam, please email Performance Assessment Network (PAN) at IDOI_Support@panpowered.com or call PAN Technical Support at 877-449-8378.
Click on the following for the IDOI testing website: https://secure.vitapowered.com/idoi/login.screen
Create an account by clicking on the "Applicant Registration" link. Complete the registration form and click the continue button.
*Note: You must know your login ID and password when you arrive at the test center to take the exam.
Login to https://secure.vitapowered.com/idoi/login.screen using the login ID and password created during the registration process.
Select the licensing exam that matches your course certificate or waiver.
*Note: You must have your course certificate or waiver with you when you arrive at the test center to take the exam.
Enter your credit/debit card information. You may use Visa, MasterCard, or American Express to pay for your assessment.
Select a date/time for the testing center of your choice. The testing centers closest to the address you entered during registration will be displayed. You may opt to see testing centers near a different zip code by entering that zip code at the bottom of the screen or you can see additional dates/times by clicking on the “More Times” link. If there are no available seats at the center of your choice, you may submit a Seat Request email.
Once your appointment has been scheduled, you will receive an email notification with the details of your appointment and instructions of what to bring.
Please arrive at the test center 10 minutes prior to your appointment. You will need the following information:
Should you need any assistance with registering or scheduling an exam, please email IDOI_Support@panpowered.com or call PAN Technical Support at 877-449-8378.
Producers Examination Fee $75.50
Bail and Recovery Examination Fee $100
All exam registration fees may be included in one payment by using a MasterCard or Visa charge.
PERSONAL CHECKS AND/OR CASH ARE NOT ACCEPTED OR TRANSFERABLE TO ANOTHER INDIVIDUAL.
There are no refunds. You will need to be sure to select the correct assessment, bring the proper identification, login information (login ID and password), and forms with you to the test center.
If you arrive more than 30 minutes late or do not come with proper information, you will have to pay again and reschedule.
To change your appointment time within 24 hours of your initial scheduled time, you may do so by calling PAN at 877-449-8378 or emailing IDOI_Support@panpowered.com; however you will be required to pay again for the exam.
To change your appointment 24 hours prior to your initial scheduled time, you will need to return to https://secure.vitapowered.com/idoi/login.screen and click on the date/time link.
If you are unable to attend your scheduled examination due to illness or emergency, the rescheduling fee may be waived. The Indiana Department of Insurance and Performance Assessment Network (PAN) reserve the right to request documentation to support your illness or emergency claim.
If you have allowed your examination registration to expire, or were unsuccessful in your exam attempt, you may re-register by returning to https://secure.vitapowered.com/idoi/login.screen. The registration is good for one year. Another exam registration fee is required for each attempt. There are no limits to the number of retakes, so long as the process is completed within six months of completing the education requirement.
In the event of severe weather or emergencies, Ivy Tech may need to cancel scheduled exams. In this situation, Performance Assessment Network (PAN) personnel will attempt to contact you by email or telephone; however, you may check on test closures by emailing IDOI_Support@panpowered.com.
Exams will be rescheduled at your earliest convenience, without a rescheduling fee, if a site is closed by Ivy Tech.
Indiana law requires that, for purposes of obtaining a license, you must provide to the Department of Insurance your Social Security number. As a contracted agent of the Department of Insurance, Sircon, Performance Assessment Networks and its Associates (PAN) will use your Social Security number only as an identification number in maintaining your record and reporting your score to the Department.
PAN and Ivy Tech work closely with IDOI and its examination review workshop to assure you that examinations meet local requirements and professional test development standards.
The Ivy Tech testing email is firstname.lastname@example.org
The PAN support email address is IDOI_support@panpowered.com and their telephone support is 877-449-8378
The following is a listing of the certificates/forms needed for each exam:
|Life||Pre-licensing Course Certificate|
|Health||Pre-licensing Course Certificate|
|Life and Health||Pre-licensing Course Certificate|
|Property & Casualty||Pre-licensing Course Certificate|
|Personal Lines||Pre-licensing Course Certificate|
|Laws and Regulations - Life||Waiver|
|Laws and Regulations - Property & Casualty||Waiver|
|Laws and Regulations - Health||Waiver|
|Laws and Regulations - Life and Health||Waiver|
|Laws and Regulations - Independent Adjuster||Waiver|
|Bail Agent & Recovery Agent||Certificate of Eligibility|
|Independent Adjuster||Certificate of Completion|
|Public Adjuster||Certificate of Eligibility|
|Surplus Lines||Property & Casualty License|
*Note: Examinees must also take their login ID and password, and their federal or state ID, to the testing site.
After you have completed your assessment, the proctor will print your results.
Should you need any assistance, please email IDOI_Support@panpowered.com or call PAN Technical Support at 877-449-8378.
You will not be permitted to take the test if you arrive without your course certificate or waiver, login ID and password, or federal or state ID. You will be required to pay again and schedule a new appointment.
No, only credit or debit cards are accepted.
If you need to reschedule your appointment, you will need to do so immediately by logging in at https://secure.vitapowered.com/idoi/login.screen You will not be permitted to reschedule your appointment via the scheduling website within 24 hours of your appointment. If you are within 24 hours of your scheduled appointment and are unable to attend, you must email IDOI_Support@panpowered.com or call PAN at 877-449-8378; however, you will have to pay the full exam amount again in order to reschedule within 24 hours of your initial appointment.
No, you must pay before you can schedule your appointment.
If you forget your password, click on the "Forget your Password?" link on the login screen. You will need to enter your login ID, select your secret word hint, and enter your secret word. If your secret word hint and secret word match the information you entered during registration, a new password will be emailed to you.
There are no refunds. You will need to be sure to select the correct assessment, bring the proper identification, login information (login ID and password), and forms with you to the test center. If you arrive more than 30 minutes late or do not come with the proper information, you will have to pay again and reschedule.
If you were unsuccessful in your exam attempt, you may re-register by logging back into your online account at https://secure.vitapowered.com/idoi/login.screen. Another exam registration fee is required for each attempt. There are no limits to the number of retakes, so long as the process is completed within six months of completing the education requirement.
Your examination will be given by computer at an Ivy Tech Test Center. You do not need any computer experience or typing skills to take your examination. Although you will not need a calculator you will be given scratch paper and pencil to assist with any calculations you feel are necessary. The scratch paper must be returned to the test proctor.
Failure to provide appropriate identification at the time of the examination is considered a missed appointment.
The following security procedures will apply during the exam:
FAILURE TO FOLLOW ANY OF THESE SECURITY PROCEDURES MAY RESULT IN THE DISQUALIFICATION OF YOUR EXAMINATION. IVY TECH RESERVES THE RIGHT TO VIDEOTAPE ANY EXAMINATION SESSION.
The Americans with Disabilities Act (ADA) requires testing entities to offer exams in a manner accessible to persons with disabilities.
The following provides information on testing accommodations for individuals with disabilities who take the Department of Insurance standardized exams for insurance licensure or certification. It addresses (a) the obligations of the IDOI to accommodate disabilities, (b) who is entitled to testing accommodations, (c) what types of testing accommodations are provided, and (d) what documentation may be required of the person requesting testing accommodations.
What Kinds of Tests Are Covered?
What are Testing Accommodations?
Who is Eligible To Receive Testing Accommodations?
What Testing Accommodations Must Be Provided?
What Kind of Documentation is Sufficient To Support a Request For Testing Accommodations?
How Quickly Can I Expect The Indiana Department of Insurance To Respond To A Request for Testing Accommodations?
How DO I Request An Accommodation?
I Did Not Request An Accommodation and Didn’t Pass The Exam. Can I Take The Exam With An Accommodation for Free?
If English is not your primary language, you may qualify for additional time for your exam. If this is the case, please indicate this during the online registration and scheduling process.
At the end of your test, you will receive a printed score report. The report indicates your overall score and grade, including the numerical percentage of questions answered correctly, and whether you passed or failed. It also reveals how you did on the major section of the test as defined by Examination Content Outline.
The percentage correct in each major section of the test is displayed. The primary purpose in providing sub-scores for each part of the examination is to guide you, your employer and your pre-licensing education provider in areas requiring additional preparation for retesting in the event you are unsuccessful. Even when you are successful, you may wish to focus on the areas that might require additional attention as you begin to provide insurance products and services to the public.
Because examination outline sections are allocated different numbers of questions in the examination, the section percentages will not average out to your total passing score. Your total passing score is computed by dividing the number of questions you answered correctly by the total number of questions in the examination. The total score is NOT computed by adding the sub scores and dividing by the total number of subsections. A sample License Examination Score Report is shown below:
Score Report for Sample, Amy A.
Indiana Producer's Life Examination
|Number of Questions||Number Correct||Percent Correct|
|Life Total Test Score||100||80||80%|
|Life Insurance Basics||23||19||83%|
|Life Insurance Policies||19||15||78%|
|Life Insurance Policy Provisions, Options, and Riders||19||15||79%|
|Federal Tax Considerations||5||4||80%|
All test questions are the copyrighted property of the Indiana Department of Insurance. It is forbidden under federal copyright law to copy, reproduce, record, distribute or display these test questions by any means, in whole or in part, without our written permission. Doing so may subject you to severe civil and criminal penalties, including up to five years in prison and/or a $250,000 fine for criminal violations.
Exam results are transmitted electronically to the Department. Exam scores are confidential and will be revealed only to you and the Department.
Our goal is to provide a quality test and pleasant testing experience to every candidate. If you are dissatisfied with either and believe we can correct the problem, we would like to hear from you. To facilitate this, we provide an opportunity at the end of your exam to make comments on screen at the testing centers, and your comments will be reviewed, but you will not receive a direct response. You can contact Agency Services of the Department to discuss your concern. Your concern will be directed to an appropriate individual for response.
We try to resolve candidate concerns at the testing site or on the phone whenever possible. If you feel that your concern has not been resolved, you must put your comments in writing to the following address:
Indiana Department of Insurance
Deputy Commissioner Agency Services
311 W. Washington St
Indianapolis, IN 46204
If your concern is regarding registration, scheduling or test administration (testing site procedures, equipment, personnel, etc.), you may either mail or fax your concern to us.
In your letter include:
We will arrive at a resolution, and you will receive a response in writing from the Appeal Committee within 10 business days of receipt.