What is a Navigator?

Indiana Navigators are individuals who assist consumers in completing federal Health Insurance Marketplace applications at HealthCare.gov or Indiana Health Coverage Program applications (such as Medicaid, the Children's Health Insurance Program (CHIP), or the Healthy Indiana Plan (HIP 2.0)), which may be accessed online at dfrbenefits.in.gov.

An individual that meets the definition of “navigator” under IC 27-19-2-12 and 760 IAC 4-2-1, and that is not under any exclusions, must become certified as an Indiana Navigator with the Indiana Department of Insurance. An Indiana Navigator may be associated with an Application Organization (AO), but does not have to be in order to serve as an Indiana Navigator. Once certified as an Indiana Navigator, the Indiana Navigator must follow all reporting requirements with the IDOI and complete the annual renewal process.

What is an Application Organization?

An Application Organization (AO) is an organization that has employees or volunteers helping consumers in completing applications on the federal Health Insurance Marketplace at HealthCare.gov or Indiana Health Coverage Program applications (such as Medicaid, the Children's Health Insurance Program (CHIP), or the Healthy Indiana Plan (HIP 2.0)), which may be accessed online at dfrbenefits.in.gov.

An organization meeting the definition of "application organization" under IC 27-19-2-3 and 760 IAC 4-2-1, and that is not under any exclusions, must be registered as an AO with the Indiana Department of Insurance. Once registered as an AO, the AO must follow all reporting requirements with the IDOI and complete the annual renewal process.

Navigator Program Contact:

Marquise Howard
Agency Services Specialist
317-232-2414
mahoward@idoi.in.gov