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Indiana Department of Insurance

IDOI > Consumers > Indiana Navigators Indiana Navigators

IMPORTANT NOTICES - UPDATES TO WEBSITE

  • July 17, 2014 - Updated the Service Request Form in the two "Reporting Requirements" sections below
  • June 18, 2014 - Updates to Precertification Training Criteria and Resources section of website, including the following:
    1. Release of Version 2.0 of Indiana Navigator Training Resource Manual (see "Revision History" in back of Manual for specific updates to Manual
    2. Release of four updated Indiana Navigator Training Resource Modules (Modules follow the four chapters of the Manual)
    3. Release of Version 2.0 of the Indiana Navigator Subject Matter Content Outline (Outline follows the layout of the Manual)
    4. Release of updated Indiana Navigator Certification Exam Score Report (Score Report outlines topics tested on the Indiana Navigator Certification Exam and number of questions devoted to each topic area. *NOTE: the Certification Exam has also been updated to reflect changes to the laws and regulations that may affect Indiana Navigators.  Such changes have also been noted in the Manual.*)
  • June 18, 2014 - Updates to Frequently Asked Questions (see below, current page)

Indiana Navigators are individuals certified to help Hoosier insurance consumers complete applications for health insurance coverage under the federally-facilitated Marketplace (Healthcare.gov) or state-based insurance affordability programs (such as Medicaid, the Children's Health Insurance Program ("CHIP"), or the Healthy Indiana Plan ("HIP"), located at http://www.dfrbenefits.in.gov/). Individuals meeting the definition of "navigator" under Indiana Code 27-19-2-12 must be certified with the Indiana Department of Insurance ("IDOI"). Indiana Navigators may be associated with an Application Organization ("AO") registered with the IDOI, but do not have to be in order to be an Indiana Navigator.

Application Organizations are organizations that have employees and/or volunteers helping Hoosier insurance consumers complete applications for health coverage under the federally-facilitated Marketplace (Healthcare.gov) or state-based insurance affordability programs (such as Medicaid, CHIP, or HIP). An organization meeting the definition of "application organization" under Indiana Code 27-19-2-3 must be registered as an AO with the Indiana Department of Insurance.

IDOI Navigator Contact – Navigator@idoi.in.gov

Indiana Navigator Certification

Application Organization Registration

Precertification Training and Continuing Education

Verify Certifications

Additional Resources