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Indiana Department of Insurance

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Indiana Department of Insurance

Indiana Navigators

Indiana Navigators

What is a Navigator?

Indiana Navigators are individuals who help Hoosier insurance consumers complete health coverage applications on the federally-facilitated Marketplace (healthcare.gov) or state-based insurance affordability program applications (such as Medicaid, the Children's Health Insurance Program (CHIP), or the Healthy Indiana Plan (HIP 2.0) - dfrbenefits.in.gov).

An individual that meets the definition of “navigator” under IC 27-19-2-12 and 760 IAC 4-2-1, and not under any exclusions, must become certified as an Indiana Navigator with the Indiana Department of Insurance. An Indiana Navigator may be associated with an Application Organization (AO), but does not have to be in order to be an Indiana Navigator. Once certified as an Indiana Navigator, the Indiana Navigator must follow all reporting requirements with the IDOI and complete the annual renewal process.

What is an Application Organization?

An Application Organization (AO) is an organization that has employees and/or volunteers helping Hoosier insurance consumers complete applications for health coverage on the federally-facilitated Marketplace (healthcare.gov) or state-based insurance affordability program applications (such as Medicaid, the Children's Health Insurance Program (CHIP), or the Healthy Indiana Plan (HIP 2.0) - dfrbenefits.in.gov).

Organizations meeting the definition of "application organization" under IC 27-19-2-3 and 760 IAC 4-2-1, and not under any exclusions, must be registered as an AO with the Indiana Department of Insurance. Examples of possible AOs include: hospitals, health centers, community-based social service agencies, Medicaid enrollment centers, and federal Navigator and Certified Application Counselor (CAC) organizations.

IDOI Navigator Director – Matt Tapp, 317-232-2414, mtapp@idoi.in.gov