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Indiana Department of Transportation

INDOT > About INDOT > INDOT Mission, Goals and Values INDOT Mission, Goals and Values

INDOT Mission

INDOT will plan, build, maintain and operate a superior transportation system enhancing safety, mobility and economic growth.

2014-2015 INDOT Goals

Deliver Capital Program projects in accordance with key performance indicators and INDOT performance measures.

Key Performance Indicators:
• On-time: 90% of projects are substantially complete YTD within 30 days of the original completion date.
• On-budget: projects are delivered within the budgeted amount (105% of award)

Internal Performance Measures:
• Better than 90% of projects are let on time compared to 18-month letting list as of January 3, 2014
• Better than 90% of contracts are awarded on time compared to 18-month letting list as of January 3, 2014

Publish and implement a plan, consistent with the funds available, that maintains steady improvement in pavement and bridge quality.  Proactively communicate and market the plan to internal and external stakeholders defining the value of preservation.

Key Performance Indicators:
• 92.5% of pavement is in fair or better condition
• 100% of bridges are not restricted for loads

Ensure a commitment to safety throughout the agency.  Meet departmental safety goals for both internal employees and external customers.

Key Performance Indicators:
• Meet the long term (2007-2027) roadway severe collision goal through the implementation of safety measures in our capital program.  Reduce roadway severe collisions to ≤ 1318 in CY 2014

Internal Performance Measures:
• Decrease employee injuries compared to 2013
• Reduce work zone crashes through improvement of INDOT’s work zone QA processes and work zone enforcement program

Implement a talent management system that links strategy and operations to results.  

• Identify potential and upwardly mobile management candidates
• Create and implement individual development plans (IDPs) consistent with employee career progression

Establish a culture of continuous improvement that is consistent with performance of a 21st century organization. Reduce operational and construction expenses that will ultimately save the taxpayers money and channel more dollars to capital investments. 

• Implement a formal continuous improvement system in District Operations
• Implement revised “practical design standards” throughout the project delivery process
• Establish a process to obtain feedback from industry partners related to reducing construction costs

Improve internal and external customer satisfaction by providing timely responses with quality products and services. Take an outside in view by identifying customers, understanding their expectations and creating internal alignment to ensure the highest level of customer (stakeholder) service. 

• Each department manager will be aware of and manage to the stakeholder expectations for their department
• Reporting on progress is monthly
• Implement proactive external outreach initiatives


INDOT Values

Treat others fairly. Value the individual skills, experience, diversity and contributions of fellow employees.

Share information and seek input from co-workers and agency partners to achieve goals.

Take personal responsibility for actions and decisions.

Provide exceptional customer service through individual initiative, innovation and delivery of quality results.