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GovDelivery has implemented a Digital Communications Management service,, on agency sites. The software as a service allows Web site visitors to subscribe to e-mail and wireless alerts (text messages) for specific content on agency sites. The service is free to all state agencies. To learn more about the service, please visit GovDelivery online or view the GovDelivery presentation below. Please check this site frequently for a list of implemented agencies and new product highlights.

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We often get questions about how to best use GovDelivery's Digital Communication Management solution and what best practices we recommend. Please review this quick guide for those recommendations:


Public Sector Digital Communication Management Best Practices: The Critical Role of Email

This guide is organized around three main principles: Effectiveness, Efficiency and Engagement.

  • The goal of Effectiveness is to build the largest possible base by leveraging existing contact lists and promoting sign-up options across organization websites and partners.
  • The goal of Efficiency is to focus on streamlining and automating complex communications across email, SMS, and social media.
  • Engagement aims to drive users to online and offline activities that create the most value for the public and the organization, ultimately creating mission value and changing behaviors that will create an immediate or, in some cases, lasting impact.

As a reminder, if you are not currently using GovDelivery, you can submit a request to and select Statewide Solutions.