IN.gov UpdateGovernor Mitch Daniels

March/April 2008

One Year Redesign Celebration: 04/17/08 @ 2 pm

On Thursday, April 17, 2008, at 2 p.m. in IGCS Room 19, IN.gov staff will celebrate the one year anniversary of the launch of the new IN.gov. In place of this quarter's Communicators' Advisory Council meeting, IN.gov staff will recap the major highlights of the redesign effort, report current progress and outline upcoming initiatives, which include:

  • "retrofitting" all Group I & II agencies to the new Enthink project, allowing for easier page creation;
  • implementing a link trail (breadcrumbs) all IN.gov redesigned sites;
  • introducing RSS feeds to agencies' sites that are leveraging the new e-subscription management tool; and,

IN.gov Program Manager, Robert Paglia, will also discuss upcoming application development initiatives as well as the ongoing effort to provide a true one-stop portal to state government.

Seating for this meeting is limited, but if enough interest is shown, IN.gov will move the meeting to a bigger space. Please contact Alvin Wilson if your agency intends to bring multiple attendees. Check the IN.gov Update & Presentations page on the IOT Web site the week of the meeting to confirm the location.

Lt. Gov., ISDA, IEERB, IOT Launch e-subscription Management Tool

Four agencies recently launched IN.gov's latest service offering, GovDelivery, on their redesigned Web sites. Visitors to the Lieutenant Governor, Agriculture, Education Employment Relations Board and Technology sites can sign up for e-mail or wireless notifications to specific content on each site. These three agencies are just the first of many agencies waiting to implement subscriptions.IN.gov on their sites. Over the coming weeks, eight more agencies, including the Governor's Office, will launch GovDelivery. In addition, the top-level subscriptions.IN.gov, where users can see a complete list of all agencies' e-subscription offerings, will launch.

If your agency is interested in implementing GovDelivery, please contact Alvin Wilson to be scheduled for the next round of kick-off meetings, beginning April 14.

IN.gov Pushes Through Group III Migrations, Jump Starts Group IV

Last week, IN.gov launched five redesigned Web sites: Board of Accounts (SBOA), Criminal Justice Institute (CJI), Horse Racing Commission (HRC), Personnel (SPD) and Public Employees' Retirement Fund (PERF), putting Indiana executive branch agency migrations at more than 60 percent complete.

IN.gov migration leads also began kick-off meetings with Group IV agencies, jump starting the final phase of initial migrations. By June 30, 2008, IN.gov will have more than 70 state entities' Web sites migrated to the content management system and standard look and feel. To find updated information, please visit the IN.gov Redesign Schedule & Status page on the IOT Web site.

IN.gov Web Analytics for January - February 2008

Analytics on Visits, Visitors, Pages, & More Most Visited
#AgencyVisits
Visits / Average Per Day 12,971,130 / 145,743 1.Hoosier Lottery2,216,177
Average / Median Visit Duration00:06:38 / 00:01:57 2.IN.gov "Top Level"1,679,566
Visitors / Avg. Visits per Visitor6,173,206 / 2.1 3.DWD1,087,947
Visitors Who Visited: Once / More than Once4,341,215 / 1,881,991 4.BMV525,629
Page: Views / Avg. per Day / Average per Visit47,663,921 / 535,549 / 3.67 5.DOR387,214
Most Active: Date / Day of Week / Hour of Day03/24/07 / Thursday / 10-11am 6.ISP214,967
Least Active: Day of Week / Hour of Day Saturday / 3-4am 7.IN.gov FAQs209,995
Top 2 Referring SitesDirect (58.09%); Google (13.2%) 8.General Assembly206,796
Top 2 PlatformsWin XP (80.46%); Windows Vista (10.29%) 9.SPD202,263
Top 2 Web BrowsersIE7 (46.36%); IE6 (41.39%); FireFox (8.91%) 10.DCS183,761

IN.gov Performance Metrics

Service Level Description Service Level Requirement2007 Q22007 Q3 2007 Q4 2008 Q1
AcceptableMarginalUnsatisfactory
On Time Delivery of Projects 100-90%89 - 80%< 80% 100% 100% 100% 100%
IN.gov Uptime >=99.95%99.94 – 95%<94.9% 99.99% 100% 100% 100%
Production Response Time 100-90%89 - 80%< 80% 68% 96.2% 100% 94%
Content Changes w/in 3 Days 100-90%89 - 80%< 80% 65% 92.6% 92.34% 94%
Web Address Changes w/in 3 Days 100-90%89 - 80%< 80% 94.3% 89.76% 80.6% 85%
Customer Satisfaction: Tickets 100-90%89 - 80%< 80% 85.3% 93% 95.83% 88%
Customer Satisfaction: Projects 100-90%89 - 80%< 80% 100% N/A 100% 91%
Disaster Recovery (Restoration of Content) <= 48 hours49 to 72 hours> 72 hours N/A N/A N/A N/A

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