IN.gov UpdateGovernor Mitch Daniels

Fall 2008

State of IN.gov Presentation on 12/10 @ 1 p.m.

The 2008 State of IN.gov presentation will be held December 10, 2008, at 1 p.m. in the IGCS Auditorium. This year's presentation will include a quick recap of the IN.gov Program's efforts and accomplishments over the past 12 months as well as details about IN.gov's 2009 goals, including

  • Real Simple Syndication (RSS) feeds
  • Application Development Framework
  • Customer Service Improvements
  • Governance Council changes

To sign up for reminder e-mails about the 2008 State of IN.gov Presentation, please visit the IN.gov Update & Presentations section on the IOT Web site.

IN.gov To Republish Sites During FAQ Enhancement Process

On October 14, IN.gov staff will begin contacting each state agency that uses RightNow frequently asked questions (FAQs) on its site. Over the coming months, each agency WebCMS site will require an entire site republish in order to move forward enhancements to the dynamically-driven FAQ system. The process involves a change to a key piece of the content management system that displays the FAQs, and it is vital that IN.gov staff coordinate the republish with each agency to ensure the content contained in WebCMS is current and ready for public view.

The enhancements made to the FAQ system will allow agencies to drill down their agency-specific FAQs to division-specific FAQs, making IN.gov and agency sites even more topic-driven and user-friendly. If your agency has questions or concerns about the republish or would like more informaiton about the FAQ system enhancements, please contact Alvin Wilson.

IN.gov Explores WebTrends Analytics Upgrade

IN.gov Program staff recently distributed a Web survey via e-mail to gauge interest in upgrading the state's WebTrends Analytics package to include more advanced tracking features, including

  • Campaign Analysis - displays activity originating from a marketing campaign; allows for comparative analysis to compare campaign effectiveness.
  • Conversion Tracking - tracks the series of steps that move a visitor toward a specified conversion event, such as an order or registration signup.
  • Scenario Analysis - shows the amount of activity at each step of a defined scenario, such as check-out, registration, or application sequences.

Should IN.gov proceed with an upgrade, the Advanced Marketing Package would be considered an IN.gov Premium Service. Agencies will be informed about the final upgrade decision no later than December 10, 2008. To provide IN.gov with your agency's feedback, please complete the Web survey, which will be available until October 20, 2008.

IN.gov Web Analytics for 2008 Q3

Analytics on Visits, Visitors, Pages, & More Most Visited
#AgencyVisits
Visits / Average Per Day 13,528,225 / 147,045 1.Hoosier Lottery2,240,798
Average / Median Visit Duration00:06:42 / 00:01:59 2.IN.gov "Top Level"1,814,229
Visitors / Avg. Visits per Visitor6,218,912 / 2.18 3.DWD1,396,324
Visitors Who Visited: Once / More than Once4,346,815 / 872,097 4.BMV634,470
Page: Views / Avg. per Day / Average per Visit48,484,886 / 527,009 / 3.58 5.DNR258,194
Most Active: Date / Day of Week / Hour of Day07/07/08 / Tuesday / 10-11am 6.IDOC231,587
Least Active: Day of Week / Hour of Day Saturday / 4-5am 7.State Fair226,856
Top 2 Referring SitesDirect (58.97%); Google (14.02%) 8.INDOT208,690
Top 2 PlatformsWin XP (77.42%); Windows Vista (14.55%) 9.SPD184,430
Top 2 Web BrowsersIE7 (50.76%); IE6 (35.89%); FireFox (9.82%) 10.DCS183,059

IN.gov Performance Metrics

Service Level Description Service Level Requirement 2007 Q4 2008 Q1 2008 Q2 2008 Q3
AcceptableMarginalUnsatisfactory
On Time Delivery of Projects 100-90%89 - 80%< 80% 100% 100% 100% 100%
IN.gov Uptime >=99.95%99.94 – 95%<94.9% 100% 100% 100% 100%
Production Response Time 100-90%89 - 80%< 80% 100% 94% 75% 89%
Content Changes w/in 3 Days 100-90%89 - 80%< 80% 92.34% 94% 95% 96%
Web Address Changes w/in 3 Days 100-90%89 - 80%< 80% 80.6% 85% 82% 100%
Customer Satisfaction: Tickets 100-90%89 - 80%< 80% 95.83% 88% 85% 91%
Customer Satisfaction: Projects 100-90%89 - 80%< 80% 100% 91% 82% 100%
Disaster Recovery (Restoration of Content) <= 48 hours49 to 72 hours> 72 hours N/A N/A N/A N/A

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