IN.gov UpdateGovernor Mitch Daniels

Winter 2009

Beginning March 2009, IN.gov will be an Official Promoter of Wireless AMBER Alerts

What could be worse than that feeling of dread when even for a few seconds, you lose sight of your child?  Just imagine the feeling if your child were actually taken.

Now there’s a way for you to use your cell phone to help in the search for an abducted child in your area. To help expedite the search for an abducted child, the wireless industry, the National Center for Missing & Exploited Children® (NCMEC) and the U.S. Department of Justice have partnered to provide Wireless AMBER Alerts™.

We will be placing information on the IN.gov homepage beginning March 2009. If your agency is interested in promoting this service, please contact the IN.gov staff to discuss placing a billboard or widget onto your Web site.

WebCMS Tips and Tricks..

Following are tips provided by WebCMS technicians from the IN.gov staff.

  • Optimize images for WebCMS using an appropriate graphics program. Doing so, will change both the image’s dimensions and file size. Publishing images and relying on WebCMS to size them will only change the space allocated for the image by the browser without adjusting the actual file size. Image quality will suffer when small images are made larger by relying on attributes applied by WebCMS.  Large images scaled down using attributes applied by WebCMS will retain the original file size and consequently adversely affect download times.  Width and height attributes should always match the image’s actual dimensions.
  • Remove Microsoft Word formatting from your HTML code by pasting to Notepad. Next, copy the code from Notepad and paste it into the WebCMS text editor.
  • Release multiple pages for publication or approval by clicking the Tasks button on the WebCMS left navigation pane.
  • Create breaks without empty paragraphs within the WebCMS text editor by using ctrl & enter on your keyboard.

  • Visit the WebCMS Training site for more information and to submit your suggestions and feedback specific to WebCMS.

On January 9, 2009, IN.gov launched the Digital Certification application on behalf of the Indiana Professional Licensing Agency. This application allows the user to verify an Indiana professional license or to download a digitally certified copy of the license, which can be used as proof of licensure when applying for a license in another state. The contents of the digitally certified copy can be electronically verified if the record is ever disputed. The Digitally certified license records are delivered and viewable in .pdf format.

"I just wanted to say thanks on behalf of my staff and our entire agency.  IOT has helped my agency, assisted my staff or helped me personally this year.  We could not be as successful as we have been without the outstanding support you guys provide 24/7 and I am very grateful you are there for us."

Herb Price, IT Director
Professional Licensing Agency

 


IN.gov Web Analytics for 2008 Q4

Analytics on Visits, Visitors, Pages, & More Most Visited
#AgencyVisits
Visits / Average Per Day 11,441,867 / 124,368 1.Hoosier Lottery 2,179,676
Average / Median Visit Duration00:06:02 / 00:01:42 2. DWD 1,837,718
Visitors / Avg. Visits per Visitor6,218,912 / 2.18 3. BMV 420,591
Visitors Who Visited: Once / More than Once3,631,277 / 1,627,832 4. DNR 224,228
Page: Views / Avg. per Day / Average per Visit38,949,150 / 423,360 / 3.4 5. IDOC 258,194
Most Active: Date / Day of Week / Hour of Day12/29/2008 / Monday / 10-11am 6. SPD 176,256
Least Active: Day of Week / Hour of Day Saturday / 3-4am 7. SOS 173,640
Top 2 Referring SitesDirect (53.13%); Google (14.55%) 8. ISP 154,599
Top 2 PlatformsWin XP (74.25%); Windows Vista (18.27%) 9. FSSA 145,177
Top 2 Web BrowsersIE 7 (55.37%) IE 6 (29.78%) / Firefox (10.71%) 10. DOR 141,077

IN.gov Performance Metrics

Service Level Description Service Level Requirement 2008 Q1 2008 Q2 2008 Q3 2008 Q4
AcceptableMarginalUnsatisfactory
On Time Delivery of Projects 100-90%89 - 80%< 80% 100% 100% 100% 100%
IN.gov Uptime >=99.95%99.94 – 95%<94.9% 100% 100% 100% 99.74%
Production Response Time 100-90%89 - 80%< 80% 94% 75% 89% 100%
Content Changes w/in 3 Days 100-90%89 - 80%< 80% 94% 95% 96% 94.13%
Web Address Changes w/in 3 Days 100-90%89 - 80%< 80% 85% 82% 100% 100%
Customer Satisfaction: Tickets 100-90%89 - 80%< 80% 88% 85% 91% 96%
Customer Satisfaction: Projects 100-90%89 - 80%< 80% 91% 82% 100% 83.6%
Disaster Recovery (Restoration of Content) <= 48 hours49 to 72 hours> 72 hours N/A N/A N/A N/A

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