Note: This message is displayed if (1) your browser is not standards-compliant or (2) you have you disabled CSS. Read our Policies for more information.
First and foremost, you have the right to safe and reliable service. However, this does not guarantee continuous uninterrupted service. You also have the right to dispute a problem with your utility and expect that it will be handled in a fair and expeditious manner. For additional information regarding consumer rights, please visit the Indiana Administrative Code.
The IURC requires the customer and the utility to attempt to resolve the dispute before invoking the assistance of the IURC's Consumer Affairs Division. However, if a reasonable resolution is not achieved, you may contact the Consumer Affairs Division for a review of the complaint. Consumers may contact the office via mail, e-mail, telephone or fax.
Indiana Utility Regulatory Commission
c/o Consumer Affairs Division
101 W. Washington Street, Suite 1500E
Indianapolis, Indiana 46204
Local: 317-232-2712 / Toll free: 1-800-851-4268 / TDD: 317-232-8556 / Fax: 317-233-2410
Call your utility immediately and ask if you are eligible to set up a payment arrangement, which is an agreed upon payment schedule. If you are ineligible for an arrangement, inquire about other options that may be available to you. If you are unable to reach an agreement with the utility, you may contact the IURC’s Consumer Affairs Division for assistance; however, we cannot guarantee any particular outcome.
A utility may request a deposit from an existing customer if the customer has been mailed a disconnect notice two consecutive months or three times within a 12-month period. A deposit may also be requested if your services are disconnected for nonpayment and/or transferred to a new residence. Additionally, a utility may request a deposit from a new customer if the utility is unable to determine the creditworthiness of the applicant.
Call your utility and discuss your concerns. You have the right to request the utility to conduct a meter test and provide you the test results.
Utilities may estimate your bill for good cause, which may consist of, but is not limited to, the following: inclement weather, labor disputes, labor shortages, inaccessibility of a customer's meter, and other circumstances beyond the control of the utility.
To access documents or filings related to a specific case, visit the IURC’s Electronic Document System. The EDS’s searchable database contains all documents in cases from the year 2001 to the present. To access the EDS, please click here.
Click the Start button under Search for a Docketed Case. When the next page opens, if you have the five-digit docket number, you may enter it into the Cause Number field. At this point, no additional information is necessary; simply click Search. In some instances, multiple cases may appear with the same docket number. These are subdockets. If you do not know the case's five-digit docket number, there are ways to search for it. For example, you can select an industry, a petition type, or the case's status. You also can enter the name of the utility or dates related to the petition, order, or hearings. When you have finished entering the criteria, click Search.
To view case updates and/or case summaries, visit the Office of Utility Consumer Counselor’s (OUCC) website. The OUCC provides basic information about pending cases and an overview of the filed testimony.
You may submit written comments on cases to the Office of Utility Consumer Counselor.
Indiana Office of Utility Consumer Counselor
115 W. Washington Street, Suite 1500 South
Indianapolis, Indiana 46204
Please include the following information: the case number, your full name, mailing address, email address (if applicable), and daytime telephone number.