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UPDATE: The Federal Communications Commission (FCC) recently announced upcoming changes to the Lifeline program.
Lifeline is a federally funded program that helps income-eligible consumers afford local telephone service. Local telephone companies administer the program. It provides a monthly discount on basic telephone services for eligible customers.
There are two ways to qualify:
1. Have a household income at or below 135% of the federal poverty guidelines, or.
2. Be enrolled in one or more of the following programs:
Things to know:
Efforts to combat fraud, waste and abuse in the Lifeline program have been underway at the state and federal levels for some time. If you are aware of fraud in the program, please contact the FCC toll-free at 1-855-4LL-TIPS (or 1-855-455-8477) or at email@example.com.
How to apply
Read the application carefully and contact the phone company with any questions. Return the completed application directly to the phone company.
The Indiana Office of Utility Consumer Counselor (OUCC) represents Indiana consumer interests before state and federal bodies that regulate utilities. As a state agency, the OUCC’s mission is to represent all Indiana consumers to ensure quality, reliable utility services at the most reasonable prices possible through dedicated advocacy, consumer education, and creative problem solving.
Indiana Office of Utility Consumer Counselor
115 W. Washington St., Suite 1500 South
Indianapolis, IN 46204