The Indiana Family and Social Services Administration (FSSA) has created the Indiana Flood Victims eHealth Support Center (1-877-788-5888) to assist disaster victims across the state. The support center will allow doctors to access flood victims' medical information. FSSA is partnering with the Regenstrief Institute, Indiana Health Information Exchange (IHIE), who is handling the calls, and Electronic Data Systems (EDS).

"State agencies have been working around the clock to assist flood victims in a variety of different areas and we are happy to be a part of the effort," said Medicaid Director Jeff Wells, M.D. "The eHealth Support Center will help providers efficiently obtain all the information we have, enabling them to provide patients with a higher level of care."

Medical information is being made available through the Indiana Network for Patient Care (INPC). The INPC is a secure clinical data repository that is populated with healthcare information in collaboration with central Indiana hospitals, outpatient centers, pharmacies, imaging centers, laboratories, public health departments and insurance providers.   

"We are pleased to be able to support flood evacuees and their doctors in this time of need," said Dr. J. Marc Overhage, Director of Medical Informatics at the Regenstrief Institute, Inc. and President/CEO of the Indiana Health Information Exchange. "The ability to provide medical information that would otherwise be lost or inaccessible is going to make a difference in the care of many Hoosiers. We applaud FSSA in making this collaboration a reality."

Calls will be taken 24 hours a day, seven days a week. Requests that are made to the Indiana Flood Victims eHealth Support Center (1-877-788-5888) during business hours (7:00am - 5:00 pm EST) will be processed within one hour. Calls made after hours will be processed the next business day.

For additional information about the eHealth Support Center, patients and physicians should visit: www.ihie.com/indianaflood. For more information on disaster relief efforts visit: www.emergency.in.gov. For more information about FSSA, visit: www.fssa.in.gov. For more information about EDS, visit: www.eds.com. Additional information about the Indiana Health Information Exchange may be found at: www.ihie.com. Information about the Regenstrief Institute is available at: www.regenstrief.org. 

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