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Welcome to IndianaConsumer.com, the state's one-stop resource for consumer information and education brought to you by the Indiana Attorney General's Consumer Protection Division.

Here you can find the answers to questions on the minds of many Hoosier consumers just like you. Information on current topics such as identity theft, schemes and scams in the marketplace, rising fuel prices, prescription medication and recalled products is just a click away.

Consumer Alert

MoneyGram Consumer Settlement

·         What is this settlement about?  This settlement resolves the Participating States’ Attorneys General investigation of MoneyGram’s Money Transfer services.   In particular, the States reviewed complaints of consumers who used MoneyGram’s wire transfer service to send money to third parties who were involved in schemes to defraud consumers and also reviewed MoneyGram’s efforts to maintain effective anti-fraud measures to prevent consumers from suffering financial losses as a result of these fraud induced money transfers. 

·         What are the terms of the settlement? MoneyGram has entered into a binding settlement in which they will pay a total of $ 13 million dollars. The settlement has two main parts. First, restitution payments will be made available to identified consumers who previously filed complaints with MoneyGram related to fraud induced money transfers and have not already received payment. Second, MoneyGram has agreed to maintain and continue to improve a comprehensive and robust anti-fraud compliance program designed to prevent its systems from being used for fraud. MoneyGram also agreed to improve/continue its anti-fraud program, provide more warnings to consumers, and improve agent trainings.

·         Generally, which consumers will receive restitution under this settlement?

You, as a consumer MAY be eligible to receive restitution under the settlement if:

  • u (or someone acting on your behalf) previously filed a complaint with MoneyGram about a transaction which involved a fraud induced wire transfer AND
  • the money transfer was sent by you through a MoneyGram agent based in the United States to a payee located in a foreign country (other than Canada) between July 1, 2008 and August 31, 2009.

·         What happens next? If you are determined to be eligible for restitution under the settlement, the settlement administrator will send you a notice in the mail together with instructions.

·         How much money will I get? Will I get a full refund?  Yes, we anticipate you will receive a full refund based on the transfer amounts provided by you in your complaint to MoneyGram. However, depending on the number of claims filed and the total dollars claimed, it may be necessary to provide you with a pro-rated amount.

·         What if I have moved or no longer use the mailing address that I had back when I filed my complaint or sent the fraud induced money transfer(s)? If you have moved or did not use your current mailing address when you sent the fraud induced money transfers, contact KCC at 888-566-1411 or info@moneygramsettlement.com.

·         When will I be contacted?  Our best estimate is that the Settlement Administrator will be contacting eligible consumers before June 1, 2016.

·         How can I obtain more information about this settlement?

  • you can go to the Settlement Administrator’s website www.MoneyGramSettlement.com for more details and also to read a copy of the settlement and obtain related information.
  • You may also call 888-566-1411 for general information.

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