If you know the name of the person you wish to reach: State of Indiana telephone/ email directory
FSSA Quick Links
| Program | Services | Phone |
|---|---|---|
| Division of Family Resources | Receives applications and approves eligibility for Medicaid, Supplemental Nutrition Assistance Program and the cash assistance program Temporary Assistance for Needy Families. | 800-403-0864 |
| Division of Aging | The Division of Aging supports the development of alternatives to nursing home care and coordinates services through a network of Area Agencies on Aging. | 888-673-0002 |
| Division of Disability and Rehabilitation | Administers a variety of programs to assist children and adults with disabilities. | 800-545-7763 |
| Division of Mental Health and Addiction | Collaborates with a network of mental health care providers. DMHA operates six psychiatric hospitals and funds addiction prevention and treatment programs. | 317-232-7800 |
| Office of Medicaid Policy and Planning | Administers health coverage programs including the Healthy Indiana Plan and other Indiana Medicaid programs. | 317-233-4455 |
| Office of Early Childhood and Out-of-School Learning | Oversees early child care, early education and out-of-school time programs. | 877-511-1144 |
| Indiana 211 | A free and confidential service that helps Hoosiers across Indiana find the local resources they need. | 2-1-1 or 866-211-9966 |
Written correspondence may be sent to:
Indiana Family and Social Services Administration
402 W. Washington Street P.O. Box 7083
Indianapolis, IN 46207-7083
For all FSSA public records requests, pursuant to IC 5-14-3-1 please email fssa.apra@fssa.in.gov
If you have a complaint about web accessibility or print communications in accessible formats, please contact us via this link
FSSA Programs and Services
- Audit Services
- Contract Management
- Division of Finance
- Technology
- Disability Determination Bureau
- Human Resources
- Legislative Services
- Office of Communications and Media
- Office of General Counsel
- Division of Aging
- Division of Disability and Rehabilitative Services
- Division of Family Resources
- Division of Mental Health and Addiction
- Office of Medicaid Policy and Planning
- Indiana 211
- Office of Early Childhood and Out-of-School Learning
| Name | Title | Phone |
|---|---|---|
| Rusyniak, Dan, M.D. | Secretary | 317-233-4690 |
| Deputy Secretary and Chief of Staff | 317-233-4690 | |
| Bowling, Paul | Chief Financial Officer | 317-233-4451 |
| Finnell, Maria, M.D. | Chief Medical Officer | 317-233-7447 |
| Welch, Peggy | Chief Advocacy Officer | 812-325-7555 |
| Carey, Kory, Ph.D. HSPP | Chief Health Equity and ADA Officer | 317-601-6164 |
| Marshall, Cate | Director of Administration | 317-233-4690 |
| Pruitt, Floyd | Administrative Assistant | 317-232-5338 |
| FAX | FAX for executive office staff only | 317-233-4693 |
| FAX | FAX for Division of Family Resources case information | 800-403-0864 |
| Name | Title | Phone |
|---|---|---|
| Cowan, Laura, CPA, CFE, CGFM, CCEP | Chief Audit Executive | 317-232-6859 |
| Millikan, Bob, CFE | Audit Manager | 317-232-1237 |
| Deimling, Matt | Audit Manager | 317-234-4215 |
| Knowles, Robin | Audit Manager | 317-232-1236 |
| Name | Title | Phone |
|---|---|---|
| Moe, Alexis | Contract Manager | 317-232-7940 |
| Sargent, Michael | Contract Manager | 317-234-7807 |
| Stenger, Greg | Contract Manager | 317-234-0564 |
| Ahnafield, Heather | Contract Manager | 317-234-7890 |
| Name | Title | Phone |
|---|---|---|
| Nelson, David | Agency Controller | 317-233-3045 |
| Robinson, Tammie | Director, Accounting Operations | 317-233-4725 |
| Hadley, Eric | Director, Federal Funds | 317-232-7088 |
| McMahan, Shawn | Director, Administrative Services | 317-232-6835 |
| Potter, Joshua | Controller, Division of Disability and Rehabilitative Services | 317-234-3189 |
| Gale, Steven | Controller, Division of Aging | 317-232-7133 |
| Eustace, Kevin | Controller, Division of Family Resources | 317-233-1925 |
| Kinsworthy-Blye, Dhiann | Controller, Division of Mental Health and Addiction | 317-232-7862 |
| Tammy Kiefer | Controller, Office of Early Childhood and Out-of-School Learning | 317-234-7842 |
| Melton, Leslie | Controller, Office of Medicaid Policy and Planning | 317-233-6524 |
Data and Analytics
| Jason Thacker | Chief Data Officer | 317-774-6462 |
| Maxey, Chris | Senior Manager, Reporting & Analytics | 317-233-0587 |
| Kirby, Matt | Director of Engagement and Analytics | 317-618-4994 |
Privacy and Security
| McCullough, Cliff | Chief Privacy & Security Officer | 317-232-4732 |
Information Technology/Programming Services
| Arrowood, Brian | Chief Information Officer | 317-426-8147 |
| Needler, Dan | Senior Project Manager, Information Technology (IT) Strategies | 317-234-0602 |
Physical Plant Operations
| Walters, Ryan (RJ) | Manager (Facility, Fleet, Logistics, Disposition, Safety/Security and Disaster Planning) | 317-232-4720 |
| Bland, Marisa | Forms and Records | 317-232-0602 |
| Johnes, David | Fleet, Disposition and Facilities | 317-232-4520 |
Disability Determination Bureau
| Program Office | General Information | 1-800-622-4968 |
| Social Security Administration | Apply for Services | 1-800-772-1213 |
| Disability Determination Bureau | Obtain Status on a Pending Claim | 1-800-622-4968 |
| Name | Title | Phone |
|---|---|---|
| Habig, William (Gus) | Senior Policy and Legislative Director | 317-232-1164 |
FSSA Human Resources
For Employment Verifications, please reach out to the SPD Employment Verifications Team by phone at 855-773-4647, Option 5, or by email at VOE@spd.in.gov.
FSSA Office of Communications and Public Affairs
| Name | Title | Phone |
|---|---|---|
| Holtkamp, Michele | Director, Communications & Public Affairs | 317-452-0824 |
| Vaughn, James | Deputy Director, Communications & Public Affairs | |
| Pinner, Shayla | Deputy Director, Communications & Public Affairs | |
| Duke, Amy | Deputy Director, Communications & Public Affairs | 317-989-9469 |
| Runkle, Tyson | Communications Manager | 317-232-1354 |
| Brumfield, Laquana | Constituent Services | 317-232-4701 |
| Keyes, Jessica | Attorney at Law, General Counsel | 317-234-3884 |
| Martin, William | Attorney at Law, Medicaid & Aging Deputy General Counsel | 317-232-8208 |
| Seidman, Doug | Attorney at Law, Contracts & Leasing Management | 317-232-1684 |
| James, Autumn | Attorney at Law, OECOSL and DFR Deputy General Counsel | 317-234-6381 |
| Hoskins, Wendell | Chief of Investigations | 317-234-1604 |
| Name | Title | Phone |
|---|---|---|
| Huckleberry, Leslie | Director, Division of Aging | 317-232-7123 |
| Bean, Andrew | Deputy Director | 317-233-3418 |
| Convard, Vanessa | Director Adult Protective Services | 317-232-4355 |
| Bailey, Patti | Outreach Coordinator | 317-232-1731 |
| Gale, Steven | Controller | 317-232-7133 |
| Clough, Lynn | State Long Term Care Ombudsman | 317-234-5544 |
Division of Disability and Rehabilitative Services
| Name | Title | Phone |
|---|---|---|
| Program Office | General Information | 800-545-7763 (Toll Free) |
| Mitchell, Kelly | Director | 317-234-7581 |
| Smith, Pashun | Executive Assistant | 317-234-7581 |
| Robinson, Cathy | Associate Director | 317-234-7581 |
| Potter, Joshua | Controller | 317-233-3735 |
| Jessica Harlan-York | Chief Operations Officer | 317-234-1147 |
| Kyle Ingram | Director of Policy and Strategic Initiatives | 317-503-1469 |
Bureau of Rehabilitation Services
| Program Office | General Information | 877-241-8144 |
| Koleszar, Theresa | Director, BRS | 317-232-1432 |
| Sibanda, Shelby | Associate Director | 317-850-3840 |
| Sharp-Byrnes, Shanida | Director, Policy and Due Process | 317-232-2764 |
| Phillips, Locket | Manager, Blind and Visually Impaired Service | 317-232-1441 |
| Russell, Jeff | Director, Vocational Rehabilitation Services Operations | 317-234-8911 |
| Blankenship, Kristina | Director, VR Business and Community Engagement | 317-650-9828 |
| Bates, Virginia | BRS, Director of Program Improvement | 317-232-4713 |
| Kraeszig, Jonathan | Director, Youth Services | 317-417-4847 |
| Jongkind, Theresa | Region Manager, VR Region 1 | 877-847-9897 |
| Snedigar, Rheonna | Region Manager, VR Region 2 | 877-715-3171 |
| Polmateer, Shannon | Region Manager, VR Region 3 | 877-747-9892 |
| Hudson, Teresa | Region Manager, VR Region 4 | 877-847-9893 |
| Schaefer, Michelle | Region Manager, VR Region 5 | 877-715-5299 |
| Marcum, Rhonda | Manager, Deaf & Hard of Hearing Services | 317-542-3449 |
| Luellen, Amy | Manager, Specialized Supports - Independent Living | 317-232-1147 |
| Upchurch, Steve | Training Director | 765-667-3460 |
Bureau of Disabilities Services
| BDS Helpline | BDS.Help@fssa.in.gov | 800-545-7763 (Toll Free) |
| Wimsatt, Holly | Director | 317-232-3162 |
| Lori Fine | Director, Field Operations | 260-425-1717 |
| Kaufman, Kelly | Director, Operations | 317-232-2699 |
| Dane, Heather | Chief Program Officer | 317-233-7420 |
| Kimmel, Kira | Director, Facility-Based Services | 317-234-5815 |
| VanWicklin, John | Chief of Staff | 317-233-3395 |
| Rodway, Matt | BDDS Ombudsman | 317-503-1217 |
| Thomas, Shelly | Outcomes Management Director | 317-234-2764 |
Bureau of Child Development Services - First Steps
| First Steps State Office | 800-545-7763 | |
| Commons,Christina | Director, BCDS – First Steps | 317-234-1142 |
| Brandon-Friedman, David | Director of Policy and Strategic Initiatives | 317-234-6516 |
| McCall, Maggie | Director of Quality Assurance | 317-232-2027 |
| Young, Constance | Director of Training and Outreach | 317-234-2177 |
| Name | Title | Phone |
|---|---|---|
| Eligibility Services | Apply for benefits for SNAP (food assistance), TANF (cash assistance), IMPACT (job training) and Medicaid (health coverage) | 800-403-0864 (Toll Free, 8 a.m. to 4:30 p.m. local time) |
| EBT Customer Service | Report an EBT (Hoosier Works card) lost or stolen (call immediately), or to report a card is damaged, to select or change a PIN, to check an account balance, or for questions or help with a card. | 877-768-5098 (Toll Free, 24/7) |
| DFR County Offices | Contact information is listed online for each DFR county office, or call the number listed to apply for or manage your SNAP, TANF, IMPACT and Medicaid benefits. | 800-403-0864 (Toll Free, 8 a.m. to 4:30 p.m. local time) |
DFR Central Office
| Director | 317-234-2373 | |
| Smalley, David | Deputy Director, Policy | 317-232-2010 |
| Beam, Sunshine | Deputy Director, Operations | 317-234-8697 |
| Bolton, Tim | Deputy of Operations | 463-237-5904 |
| Eustace, Kevin | Controller | 317-233-1925 |
| Rollins, Tamara | Quality Control Manager | 317-232-4498 |
| Hunter, Katie | Eligibility Program Manager | 317-234-8920 |
| Carter, Michael | Contract Compliance Manager | 317-358-9178 |
| Schroeder, Christopher | Learning and Development Manager | 317-476-1136 |
| Foster, Ginny | Executive Assistant | 317-232-4907 |
| Morse, Tara | Executive Director | 317-504-3627 |
| Ferren, Jaimie | Deputy Director | 317-642-6703 |
| Kevin Evans | Deputy Director | 317-864-6405 |
| Training and Quality Assurance Director | ||
| Ebony Lewis | Contact Center Supervisor | |
| Terrandy Smithson | Contact Center Supervisor | |
| Marleny Wilson | Contract Call Center Director | |
| Curation Training and Quality Supervisor |
Office of Early Childhood and Out-of-School Learning – Head Start State Collaboration Office
| Program Office | General Information | 877-511-1144 |
| Penn, Courtney | Director, Office of Early Childhood and Out-of-School Learning | 317-234-3923 |
| Withers, Rene | Deputy Director, Office of Early Childhood and Out-of-School Learning | 317-234-8960 |
Division of Mental Health and Addiction
| Name | Title | Phone |
|---|---|---|
| General Information | 317-232-7800 | |
| Buhner, Rebecca | Interim Director | 317-232-7935 |
| Blackmon, Sirrilla | Interim Chief of Staff / Executive Director, Mental Health Strategies and Services | 317-232-7843 |
| Welker, Kelly | Executive Director, Addiction and Prevention Services | 317-618-0599 |
| Harrold, Wendy | Executive Director, Data Strategies | 317-232-7824 |
| Norris, Katrina | Executive Director Indiana State Psychiatric Hospital Network | 765-935-9292 |
| Simms, Howard | Executive Director, Equity and Systemic Integration | 317-412-5294 |
| Kinsworthy-Blye, Dhiann | Controller | 317-232-7862 |
| Potts, Lindsay | Executive Director, Systems Transformation | 317-982-6904 |
| Howenstine, Niki | Director, Recovery |
State Psychiatric Hospitals
| Norris, Katrina | Executive Director, Indiana State Psychiatric Hospital Network | 765-935-9292 |
| Wedding, Jeff | Director of Operations, Indiana State Psychiatric Hospital Network | 812-909-6251 |
| Moody, Angela | Executive Assistant, Indiana State Psychiatric Hospital Network | 765-935-9311 |
| Oliver, Carlene | Superintendent, Evansville Psychiatric Children’s Center / Evansville State Hospital | 812-469-6800 |
| Schoenradt, Bethany | Superintendent, Logansport State Hospital | 574-722-4141 |
| Isaacs, Alicia | Superintendent, Madison State Hospital | 812-265-2611 |
| Reynolds, John | Superintendent, NeuroDiagnostic Institute | 317-941-4000 |
| Nolan, Josh | Interim Superintendent, Richmond State Hospital | 765-966-0511 |
Finance
| Ferry, Mike | Assistant Deputy Director, Community and Hospital Contract Accountability and Resource Allocation | 317-232-7839 |
| Patel, Lipsa | Financial Analyst | 317-233-3319 |
Office of Medicaid Policy and Planning
| Name | Title | Phone |
|---|---|---|
| Program Office | General information | 317-233-4455 |
| Medicaid Member Fraud | FSSA Bureau of Investigations hotline |
800-403-0864, option 5 |
| Medicaid Provider Fraud | Program integrity hotline |
800-457-4515, option 2 |
| Children's Health Insurance Program help | CHIP | 800-889-9949 |
| Steinmetz, Cora | Medicaid Director | 317-233-4455 |
| Slade, Sarah | Executive Assistant to the Medicaid Director | 317-233-9913 |
| Lux-Kleman, Lindsey | Chief of Staff & Deputy Director, Strategy | 317-232-4354 |
| Hall, Ash | Division Administrative Assistant | 317-981-6452 |
| Ratliff, La-Risha | Director of Government Affairs | 317-234-5225 |
| Vacant | Medicaid Data Manager | 317-619-2535 |
| Cook, Michael | Director of Provider Services | 317-232-7050 |
| Dillinger, Kathleen | Director of Quality Improvement | 317-234-5772 |
| Cunningham Piggott, Holly | Director of Care Programs | 37-233-6117 |
| Vacant | Director of Program Integrity | 317-234-2129 |
| Leonard, Kathleen | Director of Reimbursement and Actuarial Services | 317-233-9282 |
| Lugo, Leslie | Director of Pharmacy | 317-233-0097 |
| Vacant | Director of Reimbursement | 317-308-3389 |
| Melton, Leslie | Medicaid Controller | 317-233-6824 |
| Bonilla, Geovani | Director of Clinical Operations | 317-234-1306 |
| Mong, Lynne | Director of Healthy Indiana Plan and Hoosier Healthwise | 317-234-3822 |
| Loveall, Clarissa | Director of Administration | 317-233-4200 |
| Spinner, Nonis | Director of Eligibility and Member Services | 317-232-4966 |
| Coffee, Jocelyn | Director of Provider Experience | 463-426-7185 |
| Zerr, Ann, MD | Medical Director | 317-234-2407 |