IN.gov

Supporting Indiana Digital Government

The IN.gov Program, a partnership between the State of Indiana and NIC Indiana is responsible for the design, development, and maintenance of more than 330 State websites and 125 online services. Providing services for Indiana government partners for more than 25 years, the IN.gov Program continues to bring digital innovations to the state, receiving more than 100 awards in the past five years.

emoji_events

140+

Awards

Since 2015

group

35M

Visitors

In 2023

description

223M

Page Views

In 2023

credit_card

9.3M+

Payments

Processed in 2023

payments

1.07B+

Dollars

Processed in 2023

Tools

The IN.gov program strategically leverages their enterprise wide platform to negotiate and integrate products and services that benefit the entire IN.gov Portal. These services promote a strong web portal presence, 508 compliance, and ensure the security and integrity of IN.gov web portal.

Google Analytics

Google Analytics can give you insight on what your most popular pages are, how long people are visiting your site, the number of downloads for documents, the type of browser being used, and so much more. Google Analytics gives you access to user-friendly dashboards, historical data tables, realtime visitor activity, all with the ability to quickly generate reports that can be shared with non-Google Analytics users.

Website Analytics
Application Analytics
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Funnelback

IN.gov offers Funnelback advanced search services for websites, intranets, directories, databases, and other digital assets. If you have additional needs or a separate project that requires more in-depth or customized search parameters, IN.gov can provide a custom interface with analytics and controls.

Search
Search Analytics
Custom Search
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AccessGov

Engagement Builder is a citizen portal that provides easy access to state, county, and city government. Citizens and businesses can discover anything from simple content to complex web forms. Save money and reduce time to market while offering a consistent, modern user experience.

Website Forms
Application Forms
Data Collection
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Gov Delivery

The IN.gov Program offers GovDelivery to state agencies as convenient and effective tool to manage digital communications. The software-as-a-service allows IN.gov visitors to subscribe to email and text alerts for both agency web content updates and bulletin releases issued by agencies.

Email
Subscription Lists
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Localist

Localist news and events calendar provides a consistent and rapid way to inform citizens that live, visit or conduct business with the State of Indiana about date sensitive information.

Public Calendar
Registration
Press Releases
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Zendesk

Support, knowledgeable and customer engagement software that is quick to implement and easily scales to meet changing needs. Whether you need to implement FAQs that can be syndicated into websites and applications or you need a chat widget that can allow for customer support to interact with customers, Zendesk can help.

FAQs
Chat / Chatbot
Support
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Mapbox

Precise location data and powerful developer tools to change the way we navigate the world. Mapbox uses real-time data from 600 million monthly active users to ship hundreds of thousands of map updates per day so developers can build precise maps that perform across platforms. Build dynamic location based maps with multiple layers and interactions that can be seamlessly integrated in applications and websites.

Maps
Location Services
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Squiz Matrix CMS

Squiz Matrix is an enterprise website content management system (CMS) built to help you create extraordinary websites, portals, intranets and campaign sites with ease. Manage your contributors with ease using dynamic permissions, group management, and single-sign-on.

Content Management
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Site Improve

Let Siteimprove Quality Assurance identify your website’s weak points so you can concentrate on what’s important.

  • Removes broken links
  • Corrects spelling mistakes
  • Improves web accessibility
  • Gives a complete overview of resources
Quality Assurance
503c Compliance
Learn More
UserTesting.com

See, hear, and talk to your customers, remotely, as they engage with your products, apps, and messaging. Target your audience on the diverse User Testing Panel or connect with your own users, then review metrics to uncover insights about almost any experience

User Testing
Audience Feedback
Learn More
Tyler Payment Processing

Securely accept payments from multiple channels and reduce your PCI Compliance responsibilities. Process payments online, over the phone, at point of sale, or from kiosks. Customize your payment screens and email receipts.

Payment Processing
PCI Compliance
Learn More

Squiz Matrix CMS

What is a CMS?

A CMS (or Content Mangement System) is a user-friendly tool to easily manage and maintain your website. A CMS allows users to login to a back-end system that provides simple tools to construct entire websites without knowing any code associated. IN.gov has developed a customized CMS that allows for state agencies, towns, counties, departments, and other municipalities to quickly promote their content on IN.gov.

The IN.gov program strategically leverages their enterprise wide platform to negotiate and integrate products and services that benefit the entire IN.gov Portal. These services promote a strong web portal presence, 508 compliance, and ensure the security and integrity of IN.gov web portal.

Squiz Matrix CMS

Feature Highlights

webModern and easy-to-use interface

groupGranular user permissions

insert_commentManagement workflows with comments

devicesMulti-device preview tools

shareShared resources for all agencies

show_chartGoogle Analytics integration

post_addRobust content creation tools

settingsFlexible development and customization options

Custom Work

IN.gov offers many services that you might not be aware of. In addition to our CMS and third party applications, we can create something custom and specific to your agency that competes with any other vendor you can think of. Our designs are award winning, our applications are cutting edge, and our payment processing is second to none. Let us show you how we can provide you a custom solution that is tailored toward your agency!

Websites

Custom Websites

IN.gov designs and develops custom websites outside of the standard IN.gov templates for a custom user experience that sets an agency or campaign apart from the rest.

Learn More

Applications

Custom Applications

If you need a dependable solution that can scale and support millions of interactions, our applications can do just that. IN.gov builds enterprise-level applications that will exceed your expectations.

Learn More

Payment Processing

Payment Processing

Do you need to collect a payment and want an easier way to do it? IN.gov has multiple payment processing solutions that allow for online or in-person payments.

Learn More
Indiana Bureau of Motor Vehicles
Indiana Family and Social Services Administration
Indiana Department of Natural Resources
Indiana Department of Revenue

Awards

emoji_events2023 3rd Place Overall State Government Experience Awards

emoji_events2023 Silver Award - Government Websites - W3 Awards

emoji_events2022 Best Government Interactive Application - Access Indiana

emoji_events2022 Silver Award - Government Websites - Davey Awards

emoji_events2021 4th Place Overall State Government Experience Awards

emoji_events2021 IN.gov won 20 digital government, design or user experience awards

emoji_events2020 IN.gov won 16 digital government, design or user experience awards

emoji_events2019 1st Place Overall State Government Experience Awards

emoji_events2018 3rd Place Overall State Government Experience Awards

emoji_events2018 IN.gov won 19 digital government, design or user experience awards

emoji_events2017 2nd Place Overall State Government Experience Awards

Government Experience Awards

Team

IN.gov Program services are provided by a highly experienced team including executive oversight, business analysis, project management, design, development, quality assurance, and customer service.

Tyler Indiana Indiana Office of Technology

Indiana Office of Technology

INgovManagement@iot.in.gov

Andrew Hoff

General Manager
Tyler Technologies Indiana

Erin Kendall

Director of Operations & Marketing
Tyler Technologies Indiana

Kevin O’Keefe

Director of Creative Services
Tyler Technologies Indiana

Zach Akers

Support Lead
Tyler Technologies Indiana