Family FAQs

You should have received a parent key in the mail or with your pre-voucher report that allows you to create an account in the Parent Portal. Access the new portal by logging into Access Indiana at https://access.in.gov/client/signin/. Once logged in, you must link your case, and you need your Case Number, Applicant Last Name, Applicant Date of Birth, and the parent key that was mailed or given to you from the state or eligibility office. Once logged in, select the tile labeled “Child Care Portal.” The new portal provides access to view voucher information and your child(ren)’s absences.

The new portal allows you to access voucher information and absences. It is read-only.

You should have received either a mailed letter from the state or a pre-voucher report that included a parent key. The parent key allows you to create your account in the new portal. You only need to use this key one time. After that, you can just log into the portal.

Create an Access Indiana account at https://access.in.gov/client/signup/.

Your username is your email address. Your password can be reset by selecting the ‘forgot password’ link after entering your email address.

Children are allowed a total of 40 absences (or 20 consecutive absences) per enrollment year across all providers.

You and your child care provider(s) will receive notices at 10, 20, 30, and 35 absence days before your child’s vouchers are terminated after at 40 days (or 20 consecutive absences). Parents will also be able to view the number of absences in the portal. You can always check the number of absences your child(ren) has in the Parent Portal.

Children no longer receive personal days with the new system. They are allowed up to 40 absences (or 20 consecutive absences) and will not need to use personal days when they are absent.

Every child started in the new system on July 15, 2024 with zero (0) absences. Personal days that have been used in the old system were not moved to the new system. Absence counts reset to zero on each child’s anniversary date.

To link a case, you need your Case Number, Applicant Last Name, Applicant Date of Birth, and the parent key that was mailed to you from the state.

No, families only have to link their case(s) the first time they visit the portal.

Only applicants have access to case information in the portal.

Children are allowed up to 40 absences (or 20 consecutive absences) per enrollment year, across all providers, before their voucher is terminated for excessive absences. If your child’s vouchers are terminated due to excessive absences, you must wait 90 days to reapply for vouchers.

If a you provide documentation of a child’s serious medical condition or hospitalization, they can be approved for additional absence days if needed. This process is conducted on a case-by-case basis.