Provider FAQs

There is no impact to you if a family chooses not to register for a parent portal account. The information in the parent portal is read-only and used to help keep the family up to date, but there are no actions the family needs to complete for you to be paid.

Families stopped using swipe cards on July 13, and providers had until July 25 to enter late attendance. At this time, the state is no longer processing late attendance requests.

On July 25, the Conduent system automatically approved any late attendance entered within the prior 56 days that had not yet been approved. Providers were paid for these dates.

Your payment schedule has not changed. You will continue to be paid every two (2) weeks with the new payment vendor.

Past payments made in the prior system are not available in the new system. The EPPIC Provider Portal (https://www.hoosierchildcare.com/eccpw/) will remain online in a read-only mode until the beginning of December 2024 to allow providers you to see past payment data. You are encouraged to print or screenshot any information you may need prior to the portal being shut down on December 3, 2024. This info will not be available after that time.

The new enrollment-based model will include a transition to a new provider portal, and past payments will not be available in the new system. The EPPIC Provider Portal (https://www.hoosierchildcare.com/eccpw/) will remain online in a read-only mode until the beginning of November 2024 to allow providers to see past payment data. Providers are encouraged to print or screenshot any information they may need prior to the portal being shut down on November 3, 2024. This info will not be available after that time.

You must first register with Tyler Technologies, which includes adding bank information, online. You must complete your registration by the Saturday before a payment date for your payment to be calculated and sent to Tyler Technologies. If you change banking information after registration you must do so at least two (2) business days prior to the payment date. If you have done this and still do not see payment, please contact the SPARK help desk at (800) 299-1627.

No, your bank account information was not transferred. You must register with Tyler Technologies and enter your banking information online – paper forms are no longer be used. You will not be paid until these steps have been completed.

Past payment information is not not available in the new portal. The EPPIC Provider Portal (https://www.hoosierchildcare.com/eccpw/) will remain online in a read-only mode until early December. You are encouraged to print or screenshot any information you may need from the EPPIC portal prior to it being shut down on December 3, 2024. This info will not be available after that time.

For the 2024 payment year, you will receive two (2) separate 1099 statements for taxes.  One will be from Conduent for the first half of the year and the other will be from Tyler Technologies for the second half of the year. These will be mailed to you.

You are strongly encouraged to download or save payment records from the EPPIC provider portal before it goes offline on December 3, 2024. Contact your Policy Consultant with any questions about the 1099 issued from Conduent.  Your Policy Consultant’s contact information can be found here.

Please email OECOSL at PaymentQuestions@fssa.IN.gov or reach out to your Policy Consultant.  Your Policy Consultant’s contact information can be found here.

A breakdown of payment information can be found in the transaction details in the payment vendor portal. Follow this guide for instructions on accessing your payment details.

You can request a copy of a previous year 1099 by contacting Conduent’s 1099 help desk at (866) 528-1127.

The new portal allows you to manage absences and off days, to enter and manage paid and non-paid closures, and view voucher and past absence data for the children on your rosters. The portal is also how you will connect to Tyler Technologies, OECOSL’s new payment vendor. You can set up how you would like to submit attendance and absence data (Data Entry Setup) - by using the online portal or using one of the state-preferred CCMS vendors. By default, all providers will be set to enter attendance through the portal when they first start.

Providers/program administrators have access to the new portal.

No, you have a single account through I-LEAD that offers access to all sites. After logging in, select the drop-down arrow on each screen to choose the site you want to work on.

Select the drop-down arrow on each screen to choose site you want to work on.

You must select and submit each site separately. There is no option to submit all sites at once.

No, only provider administrators will have access to the provider portal to enter absences. Only one person will be able to access or manage banking and payment information in the Tyler Technlogies’ portal.

Contact your local eligibility office to update your roster, which should always reflect only the children that are still enrolled and attending your program.

• P is Present. This is the default setting for Monday-Friday. If any child is not present, update this to reflect actual attendance before submitting your attendance record.
• AB is Absent. You will still get paid for a child’s occasional absence days until that child reaches their 45th absence in an enrollment year.  Vouchers will automatically terminate after the child’s 45th absence.
• PC is Paid Closure. This is listed as one of the your 16 paid closure days for the calendar year.
• NP is a Non-Paid Closure. This is listed as any closure over 16 paid closure days per calendar year.  These should be used after all paid closures are exhausted.
• OD is Off Day. This is for days you do not regularly operate or a child is not regularly scheduled to attend. This is only used for part-time children.  These would not count toward the child’s absence total. Weekends will default to “OD.” If a your program is open on weekends and the child attended, change this default to a “P.” If a child was expected to attend on a weekend but did not attend, change the value to “AB” to record an absence for this child

The data entry process has been simplified by defaulting values to what is most common for providers. This means Monday-Friday will default to “P” for present, and Saturday and Sunday will default to “OD” for off day. If these values are incorrect for any given child on any given day, you will have to manually change the values to the correct attendance code.

PC and NP are listed as closure days, so attendance cannot be added. If these closure days need to be changed, they must be changed prior to submitting attendance for that pay period. To remove a closure, log in to the provider portal through I-LEAD. On the home page of the provider portal, select the “Closure Days” tile to view, edit or delete closures.

No, attendance can only be submitted after the service period has ended. Service periods always end on Saturdays.

If you miss one (1) submission, you will still get paid. All future payments will be held until the missed submission has been completed. You must submit payment weeks in order from oldest to newest. The system will begin sending email reminders five (5) days before a submission is due and will continue sending emails every day until the due date passes or attendance has been submitted.

Children are allowed a total of 45 absences per enrollment year across all providers.

You and families will receive notices at 10, 20, 30, and 40 days before a child’s vouchers are terminated after 45 days. You can also view the absence count by reviewing the vouchers in the provider portal for a specific child.

You will receive notices if the child is missing attendance at any provider. The family should contact the eligibility office to discuss if they have questions.

All closure dates must be entered in the provider portal before the service period is submitted. Providers need to use all 16 paid closures in a calendar year before using non-paid closures.

You can enter closures until the service period has been submitted. Closures cannot be added or edited once the pay period is submitted.

Yes, you can enter up to 16 paid closure days for the calendar year. Additional closures can be added but will not be paid.

Log in to the provider portal through I-LEAD. On the home page of the provider portal, select the “Closure Days” tile to view, edit or delete closures.

Closures can be deleted if they did not occur during a service period that has already been submitted. Once a period has been submitted, the closure date can no longer be deleted or changed.

You have 16 paid closure days (holidays, vacations, sick days, in-service days, inclement weather days) per calendar year.

Attendance should be carefully checked prior to submission. Once a service period has been submitted, it cannot be unlocked. If you notice an error after submitting, contact your policy consultant to have the data manually updated in the state’s system.

It is possible for a child’s benefits to end on any given Saturday or start on any given Sunday even though the service periods are two weeks in length. If a child’s benefits start or end in the middle of a service period, you will not be able to enter attendance for a week when benefits did not exist.

Yes. Attendance data can be printed or exported from the ‘absences’ screen in the provider portal.

Absent should be used when a child is regularly scheduled to attend but was not in attendance at all on a given date (pre-planned or not) for a child's vacations, sick days, emergencies, etc. Children are allowed up to 45 absence days, across all providers they attend, per enrollment year.  Providers will still be paid for these occasional absences until a child reaches 45 days.

Off Days should be used when the provider does not operate (for example on weekends), or the child is not regularly scheduled to attend on this day.  Off Days DO NOT change from week to week – they must be days the child is never regularly scheduled to attend.  Off Days are paid and do not count against the child’s excessive absence total.  Full-time children (enrolled 5 days a week) will NEVER have Off Days marked (unless the provider is not regularly operating those days) - days that they miss will always be marked as absences.

No. If you opt in to submit attendance through a state-preferred CCMS, their provideryour portal ‘absence’ screen will become read-only. You can also choose to enter absence data manually in the portal. Learn more in this quick guide.

No. As long as you are who using one of the state preferred CCMS vendors (Alliance CORE powered by Early Learning Ventures, brightwheel, or Playground) you can send your absence data for voucher children to the state using a CCMS. If you are using another CCMS, you need to enter attendance manually in the provider portal.

The default option for all providers is to submit attendance manually through the portal. If you would like to use one of the state-preferred CCMS vendors to submit attendance, you can set this up in the ‘Data Entry Setup’ tile within the portal. Learn how to set up this automation in this quick guide.

Submission methods can be changed by selecting the ‘Data Entry Setup’ tile within the portal. You may only change your submission method for a future service period. Past or current service periods cannot change their submission method.

Policy consultants' contact information can be found here.

Reach out to Tyler Technologies at 844-959-7997.