The Comprehensive Care Facility Licensing and Certification Program enforces the rules and regulations for long term care facilities. The Program staff conducts health and life safety code surveys and investigates complaints in order to assess the compliance of the facilities with the rules and regulations.
Consumers looking for information, resources and consumer reports can visit the Long Term Care Consumer Information webpage.
Consumer Information
Report a Complaint, Incident or Crime to the IDOH
Report a complaint regarding a health care facility
Any individual may submit a complaint to the IDOH about care provided at any licensed or certified Indiana health care facility or entity. The IDOH investigates all complaints. The above link is to a page that provides information about the complaint process and how to report a complaint.
Report an incident regarding a health care facility
State or federal regulations require health facilities or entities to report certain types of “incidents” to the IDOH. The above link is to a page that provides information about the incident reporting process and how a health care facility or entity reports incidents. An Incident report form is provided for health care facilities to report incidents to the IDOH.
Report a reasonable suspicion of a crime against a long term care resident
Federal law requires “covered individuals” to report a reasonable suspicion of a crime against a long term care resident to the IDOH and a local law enforcement entity. Covered individuals include an owner, operator, employee, manager, agent, or contractor of the facility. The included facilities include a nursing home, hospice, or intermediate care facility for individuals with intellectual disabilities (ICF-IID). The above link is to a page that provides information for long term care providers about the crime reporting requirements and how to report a reasonable suspicion of a crime against a resident. A Reporting a crime form is provided for individuals to report suspected crimes to the IDOH.
Laws and Regulations
- Federal Laws and Regulations
- State Laws and Rules
Indiana Code 16-28-2; Licensure of Health Facilities
410 IAC 7-24; Retail Food Establishment Sanitation Requirements
410 IAC 16.2; Licensure of Health Facilities Rules
412 IAC 1; Emergency Relocation of Residents
412 IAC 2; Qualified Medication Aides
Indiana Law and Rules Homepage
Links
- Long Term Care Provider Associations
- Professional Organizations
- Quality Improvement Organizations
A Quality Improvement Organization (QIO) is a group of health quality experts, clinicians, and consumers organized to improve the care delivered to people with Medicare. QIOs work under the direction of the Centers for Medicare and Medicaid Services (CMS) to assist Medicare providers with quality improvement and to review quality concerns for the protection of beneficiaries of the Medicare Trust Fund.