Online

You may submit a complaint through the online complaint portal.

The online portal will guide you through a series of questions to help gather information about your situation. You do not need to know legal terms to complete the form.

The portal is deigned to be user-friendly and may also be translated into more than 100 languages.

File a Discrimination Complaint

By Telephone

You may contact the Indiana Civil Rights Commission by phone at 317-232-2600 to begin the complaint process or request assistance.

Staff may help gather information and guide you through the next steps.

By Mail

You may submit a written complaint by mail.

When filing by mail, include:

• Your name and contact information
• The name of the person or organization involved
• A description of what happened
• The date and location of the incident
• The protected class involved

Mailing address:

100 N. Senate Ave. RM N300, Indianapolis, IN 46204

In Person

You may visit the Indiana Civil Rights Commission office to file a complaint or speak with staff.

Staff may assist you with completing the complaint form and answering questions.

100 N. Senate Ave. RM N300, Indianapolis, IN 46204

Monday - Friday 8:00 AM - 5:00 PM

Located on the third floor of Indiana Government Center North

Step 1: Filing a Complaint

The first step in the process is filing a discrimination complaint with the Indiana Civil Rights Commission.

Complaints may be submitted by individuals who believe they experienced discrimination based on a protected class in a covered area such as housing, employment, education, public accommodations, or credit.

The complaint should include information about:

• The individual or organization involved
• The type of discrimination that occurred
• The protected class involved
• When and where the incident occurred

This information helps the Commission review the complaint.

Step 2: Initial Review

After a complaint is filed, the Commission conducts an initial review to determine whether the complaint falls within its jurisdiction.

This review considers whether the complaint involves:

• A protected class
• A covered area such as housing, employment, education, public accommodations, or credit

If the complaint falls within the Commission’s jurisdiction, the case may move forward in the process.

Step 3: Investigation

If a complaint moves forward, the Commission may conduct an investigation.

During the investigation, staff may gather information from the parties involved. This may include:

• Written statements
• Documents or records
• Interviews with individuals who may have relevant information

The investigation helps determine whether there is evidence of discrimination.

Step 4: Possible Mediation

In some cases, the parties involved may have the opportunity to participate in mediation.

Mediation is a voluntary process in which both parties work with a neutral mediator to try to resolve the dispute.

If an agreement is reached, the case may be resolved without further proceedings.

To learn more, visit the Mediation and Conciliation page.

Step 5: Determination

After the investigation is completed, the Commission reviews the information gathered and makes a determination based on the evidence.

This determination may address whether there is reasonable cause to believe discrimination occurred.

Step 6: Possible Next Steps

Depending on the outcome of the investigation, the case may proceed through additional steps such as:

• Settlement discussions
• Administrative hearings
• Other legal proceedings

Each case is evaluated based on its individual circumstances.