What is mediation?
Mediation is a way for both sides involved in a discrimination case to resolve their dispute without having to go to court or wait for their investigation to finish. This method uses a neutral, impartial Mediator to assist participants in reaching agreements on their own terms. Mediators facilitate a positive, productive conversation that moves participants from narrow positions to the wider discussion of interests. For people who want to reach agreements, and are willing to be open, honest, and reasonable, mediation can help them determine where their interests overlap. This is the place where agreements are made.
What is conciliation?
Conciliation is similar to mediation because it is another opportunity to reach a voluntary settlement to a dispute. However, conciliation differs from mediation because the parties can choose to go through conciliation later on in the case, after substantial evidence has been found from the investigation.