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Table of Contents

Intake Requests / Information & Referrals

FY2025

Intake Requests / I&Rs FY 2025Q1Q2Q3Q4Total
Intake Requests 718     
Information and Referrals 102     
Client Cases 124     

FY2024

Intake Requests / I&Rs FY 2024Q1Q2Q3Q4Total
Intake Requests 693 732 636 649 2710
Information and Referrals 195 172 170 132 669

Individual Advocacy Cases by Team

FY2025

Individual Advocacy Q1 Opened Q1 Closed Q2 Opened Q2 Closed Q3 Opened Q3 Closed Q4 Opened Q4 Closed YTD Open YTD Closed
Abuse, Neglect, Discharge 5 7         
Civil Rights 12 14         
Education 23 9         
Employment 10 16         
Health Care 5 6         
Self-Determination 7 5         
TOTAL 62 57         

FY2024

Individual Advocacy Q1 Opened Q1 Closed Q2 Opened Q2 Closed Q3 Opened Q3 Closed Q4 Opened Q4 Closed YTD Open YTD Closed
Abuse, Neglect, Discharge 9 10 6 10 8 9 6 6 29 35
Civil Rights 14 9 2 13 6 12 11 5 33 39
Education 19 4 10 11 17 7 11 21 57 43
Employment 10 12 9 6 13 13 11 12 43 43
Health Care 2 9 1 1 5 2 6 3 14 15
Self-Determination 6 3 8 16 9 2 7 9 30 30
TOTAL 60 47 36 57 58 45 52 56 206 205

Abuse, Neglect, & Discharge Facility Monitoring & Investigations

FY 2025

Facility Monitoring and InvestigationsQ1Q2Q3Q4Total
Facilities Visited 7     
Reports filed with overseeing entities 4     
Discharges assisted     

FY 2024

Facility Monitoring and InvestigationsQ1Q2Q3Q4Total
Facilities Visited 7 6 4 1 18
Reports filed with overseeing entities 2 2 1 5
Discharges assisted 11 1 12

Investigations

FY2025

Investigations Q1 Opened Q1 Closed Q2 Opened Q2 Closed Q3 Opened Q3 Closed Q4 Opened Q4 Closed Total Opened Total closed
Death of a Patient 3 1         
Environmental & Facility Safety          
Neglect          
Physical Abuse  1         
Sexual Abuse          
Client-to-Client Abuse          
Medication Error          
Unnecessary Restraint          
Other Abuse  1 (financial)         
Total          

FY 2024

Investigations *** Q1 Opened Q1 Closed Q2 Opened Q2 Closed Q3 Opened Q3 Closed Q4 Opened Q4 Closed Total Opened Total closed
Death of a Patient      1 1 2 1 3
Environmental & Facility Safety  1         1
Neglect 2    1 1 1   1 3 3
Physical Abuse 1 1 1 2     1 2 4
Sexual Abuse       1   1  
Total 3 2 1 3 1 2 2 4 7 11

***In FY 2024, there were no calls for investigation in the following categories: client-to-client abuse, medication error, unnecessary restraint, or other abuse.

Client Demographics

Clients by Ethnicity

FY2025

Ethnicity Q1 Count Q1 Percent Q2 Count Q2 Percent Q3 Count Q3 Percent Q4 Count Q4 Percent Total Count Total Percent
Hispanic 11 5%         
Not Hispanic 215 95%         
Unknown 1 0%         
Total 227          

FY2024

Ethnicity Q1 Count Q1 Percent Q2 Count Q2 Percent Q3 Count Q3 Percent Q4 Count Q4 Percent Total Count Total Percent
Hispanic 5 2% 5 3% 9 4% 4 2% 23 3%
Not Hispanic 203 97% 156 96% 207 95% 215 97% 781 96%
Unknown 1 0% 2 1% 2 1% 2 1% 7 1%
Total 209   163   218   221   811  

Clients by Gender/Sex

FY2025

Gender Q1 Count Q1 Percent Q2 Count Q2 Percent Q3 Count Q3 Percent Q4 Count Q4 Percent Total Count Total Percent
Female 86 38%         
Male 138 61%         
Other 1 0%         
Unknown 0%         
Blank 2 1%         
Total 227          

FY2024

Gender Q1 Count Q1 Percent Q2 Count Q2 Percent Q3 Count Q3 Percent Q4 Count Q4 Percent Total Count Total Percent
Female 79 38% 55 34% 84 39% 78 35% 296 36%
Male 129 62% 104 64% 130 60% 139 63% 502 62%
Other 0% 0% 0% 0% 0%
Unknown 0% 0% 0% 0% 0%
Blank 1 0% 4 2% 4 2% 4 2% 13 2%
Total 209   163   218   221   811  

Clients by Race

FY2025

Race Q1 Count Q1 Percent Q2 Count Q2 Percent Q3 Count Q3 Percent Q4 Count Q4 Percent Total Count Total Percent
Asian 3 1%         
Black/African American 37 16%         
Race Unknown / Declined 0%         
White 168 74%         
Blank 3 1%         
Two or More Races 11 5%         
Native Hawaiian/Other Pacific 3 1%         
American Indian/Alaskan Native/ Indigenous 1 0%         
Total 227          

FY2024

FY2024 Q1 Count Q1 Percent Q2 Count Q2 Percent Q3 Count Q3 Percent Q4 Count Q4 Percent Total Count Total Percent
Asian 1 0% 1 1% 2 1% 3 1% 7 1%
Black/African American 28 13% 27 17% 31 14% 34 15% 120 15%
Race Unknown / Declined 1 0% 1 1% 1 0% 1 0% 4 0%
White 167 80% 120 74% 168 77% 168 76% 623 77%
Blank 1 0% 4 2% 4 2% 4 2% 13 2%
Two or More Races 11 5% 9 6% 11 5% 9 4% 40 5%
Native Hawaiian/Other Pacific 0% 1 1% 1 0% 2 1% 4 0%
American Indian/Alaskan Native/ Indigenous 0% 0% 0% 0% 0%
Total 209   163   218   221   811  

Clients by Age

FY2025

FY2025 Q1 Count Q1 Percent Q2 Count Q2 Percent Q3 Count Q3 Percent Q4 Count Q4 Percent Total Count Total Percent
1 to 3 2 1%         
4 to 10 18 8%         
11 to 21 50 22%         
22 to 40 55 24%         
41 to 65 79 35%         
66 to 80 18 8%         
81 and above 3 1%         
Blank 2 1%         
Data errors 0%         
Total 227          

FY2024

FY2024 Q1 Count Q1 Percent Q2 Count Q2 Percent Q3 Count Q3 Percent Q4 Count Q4 Percent Total Count Total Percent
1 to 3 1 0% 1 1% 2 1% 2 1% 6 1%
4 to 10 13 6% 12 7% 19 9% 21 10% 65 8%
11 to 21 37 18% 31 19% 44 20% 45 20% 157 19%
22 to 40 64 31% 44 27% 58 27% 59 27% 225 28%
41 to 65 77 37% 60 37% 81 37% 79 36% 297 37%
66 to 80 12 6% 9 6% 9 4% 10 5% 40 5%
81 and above 4 2% 4 2% 2 1% 2 1% 12 1%
Blank 1 0% 2 1% 3 1% 3 1% 9 1%
Data errors 0% 0% 0% 0% 0%
Total 209   163   218   221   811  

Other Data

Website Performance

FY2025

 Q1Q2Q3Q4 Year Total
Page Views 305,687     
Active Users 196,573     
File Downloads 2,086     

FY2024

 Q1Q2Q3Q4 Year Total
Page Views 48,800 32,500 44,300 119,000 244,600
Sessions 37,200 21,600 32,600 88,400 179,800
Active Users 30,600 17,400 26,300 73,600 147,900
File Downloads 1,371 1,486 1,498 2,637 6,992

Voting-Related Webpage Performance

FY2024

Voting-Related Webpage Performance FY 2024Q1Q2Q3Q4Totals
% of Website Visits to Voting-Related Webpage 70% 49% 60% 80% 65%
Page Views of Voting-Related Webpages 34,067 15,935 26,668 95,767 172,437

Rights Presentations

FY2025

Presentations FY 2025Q1Q2Q3Q4Total
Total Presentations 12     
Total Attendees 567     

FY2024

Presentations FY 2024Q1Q2Q3Q4Total
Total Presentations 2 6 9 8 25
Total Attendees 32 468 390 289 1,179

Social Media Performance

FY2025

FY2024

FY2024 Q1, # posts, reach Q2, # posts, reach Q3, # posts, reach Q4, # posts, reach FY 2024 Totals
Facebook 6 posts, 3,116 views 4 posts 5,043 views 5 posts 6,654 views 17 posts 4,965 views 32 posts 19,778 views
Instagram 3 posts 572 views 3 posts 673 views 5 posts 1,122 views 14 posts 1,243 views 25 posts 3,610 views
Twitter 5 posts 729 views 4 posts 327 views 5 posts 211 views 13 posts 676 views 27 posts 1943 views