The Commission provides additional guidance to regulated utilities regarding policies and procedures through General Administrative Orders, or GAOs. This includes policies governing interest rates for gas customer deposits, case procedures, and time parameters for general rate cases, among other topics. GAOs also contain procedures for matters such as safety valve requests and certificates of territorial authority for communication service providers. GAOs become effective upon approval by the Commission. Click on the categories below to see all active GAOs issued by the Commission. A list of active GAOs organized by date can be found here.
If you have questions about GAOs issued by the Commission, please contact the Commission’s General Counsel’s office at 317-233-6140.
General Administrative Orders
- Procedural
2024-02 Livestreaming Policy Pursuant to Indiana Code § 8-1-1-8.1
GAO 2024-02 | Approved August 7, 2024 | PDF2023-06 Schedule of Transcript Fees Pursuant to Indiana Code § 8-1-3-8
GAO 2023-06 | Approved September 20, 2023 | PDF2023-04 Guidelines Regarding the Five Pillars
GAO 2023-04 | Approved June 28, 2023 | PDF2023-03 Electric Generation CPCN Guidelines
GAO 2023-03 | Approved June 14, 2023 | PDF2022-02 Guidelines Regarding Utilities and Federal-State Grant-Loan Opportunities
GAO 2022-02 | Approved October 26, 2022 | PDF2022-01 Guidelines for Additional Evidence in Electric Generation Proceedings
GAO 2022-01 | Approved July 6, 2022 | PDF2021-03 Securitization Procedural Schedule Guidelines
GAO 2021-01 | Approved December 15, 2021 | PDF2021-01 Policy Governing Commissioner Participation via Electronic Communication
GAO 2021-01 | Approved June 02, 2021 | PDF2020-05 Improving Procedural Efficiencies
GAO 2020-05 | Approved December 29, 2020 | PDF2019-03 Procedures for Study to the 21st Century Energy Policy Development Task Force
GAO 2019-03 | Approved August 7, 2019 | PDF2018-01 Implementation Procedure for the Periodic Review of Rates and Charges
GAO 2018-01 | Approved January 17, 2018 | PDF2016-05 Policy Governing the Filing of Affiliate Contracts
GAO 2016-05 | Approved September 28, 2016 | PDF2016-02 Submitting Documents Electronically
GAO 2016-02 | Approved September 14, 2016 | PDF | Updates to the User Manual can be found here.2013-05 Rate Case Procedural Schedule (300 Day Schedule)
GAO 2013-05 | Approved July 3, 2013 | PDF2009-03 Establishment of Flat Fees for Small Municipal Utility Cases
GAO 2009-03 | Approved March 11, 2009 | PDF1998-02 Internet Access to Effective and Pending Utility Tariffs
GAO 1998-02 | Approved December 22, 1998 | PDF1997-02 Acceptance of Settlement Agreements
GAO 1997-02 | Approved December 11, 1997 | PDF1990-01 Withdrawn Utilities Do Not Pay Public Utility Fee
GAO 1990-01 | Approved September 19, 1990 | PDF1982-02 Use of Accelerated Cost Recovery System in Rates
GAO 1982-02 | Approved December 22, 1982 | PDFTo find a list of superseded, inactive, or repealed GAOs, please click here.
- Communications
2024-01 Certificates of Territorial Authority for Communications Service Providers
GAO 2024-01 | Approved March 6, 2024 | PDF2023-01 Numbering Safety Valve Procedures
GAO 2023-01 | Approved February 8, 2023 | PDF2020-02 Direct Marketing Authority
GAO 2020-02 | Approved May 13, 2020 | PDF2019-05 ETC Filing Guidelines
GAO 2019-05 | Approved December 27, 2019 | PDF2019-04 Certificates of Franchise Authority for Video Service Providers
GAO 2019-04 | Approved November 27, 2019 | PDF2018-03 IUSF - Broadband Study
GAO 2018-03 | Approved May 16, 2018 | PDF | Details2013-06 Alternative Operator Services (AOS)
GAO 2013-06 | Approved July 31, 2013 | PDF2007-02 Notice of Enforcement of FCC Customer Service Standards
GAO 2007-02 | Approved December 19, 2007 | PDFTo find a list of superseded, inactive, or repealed GAOs, please click here.
- Energy
2023-07 Establishes Interest Rate for Gas Customer Deposits for 2024
GAO 2023-07 | Approved December 27, 2023 | PDF2023-05 Procedures for Targeted Economic Development Project Approval
GAO 2023-05 | Approved August 16, 2023 | PDF2023-04 Guidelines Regarding the Five Pillars
GAO 2023-04 | Approved June 28, 2023 | PDF2023-03 Electric Generation CPCN Guidelines
GAO 2023-03 | Approved June 14, 2023 | PDF2022-01 Guidelines for Additional Evidence in Electric Generation Proceedings
GAO 2022-01 | Approved July 6, 2022 | PDF2021-03 Securitization Procedural Schedule Guidelines
GAO 2021-01 | Approved December 15, 2021 | PDF2019-02 Net Metering Reports and Queues
GAO 2019-02 | Approved August 29, 2019 | PDF2018-02 Statewide Resource Analysis
GAO 2018-02 | Approved April 11, 2018 | PDF | Details2017-03 Backup, Maintenance, and Supplemental Power Rate Review Procedure
GAO 2017-03 | Approved December 28, 2017 | PDF | Details2017-02 Guidance Regarding Indiana Code Section 8-1-40-14 and Commission Rules
GAO 2017-02 | Approved August 9, 2017 | PDF2007-03 Adoption of 2007 Edition of the National Electric Safety Code (NESC)
GAO 2007-03 | Approved December 19, 2007 | PDF1991-03 Filing Procedures for Gas Cost Adjustments
GAO 1991-03 | Approved June 26, 1991 | PDFTo find a list of superseded, inactive, or repealed GAOs, please click here.
- Pipeline Safety
- Water & Wastewater
Superseded, Inactive, Repealed GAOs
To find a list of superseded or repealed GAOs, please click here.