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Face-to-Face Rate Building

What is the process for continuing to bill collateral, travel time, and no shows for home-based services?

Those are no longer billable units; Only units listed in the “Billable Units” section of the applicable Service Standards will be approved.

Under Intensive Services, waiting lists are prohibited; however we are expected to respond to a new referral within 24 hours.  Does this imply that our rate should include the cost of stand-by staff capacity?

No

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