Deaf & Hard of Hearing Services
INTIME
Motor Carrier Services
District Offices
Make an Appointment
Contacts by Tax Type
Public & Other Legal Records Requests
Taxpayer Advocate Office
Sign Up for DOR Agency Announcements
Request a DOR Speaker for Your Event
- Individual Income Tax
Contact Us Using the INTIME Customer Portal
Secure Messaging with DOR Customer Service | Request Refunds | Make Payments | View Balances | Respond to Correspondence & Upload Documents
Secure Messaging with Customer Service via INTIME
If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section. A step-by-step INTIME Guide to Secure Messaging with DOR is available.
Recover Access to INTIME Accounts Online
If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.
Contact Us by Phone
Payments, Billing, General Questions, Refunds, Liability Status
317-232-2240
Monday–Friday 8 a.m. – 4:30 p.m. ETContact Us by Mail
Please refer to this list of P.O. Boxes to route your mail to the correct team.
Visit Us in Person
All DOR locations are open for in-person assistance. Masks are optional. However, masks may be required for all customers, regardless of vaccination status, in accordance with local regulations.
Appointments are highly recommended at district offices and the IGC for reduced wait times.
Appointments at MCS are required to open new IRP or IFTA accounts. Customers must select the Motor Carrier Services (MCS) location when making an appointment to open new IRP or IFTA accounts. Walk-in service for other motor carrier transactions is available during normal business hours.
Motor carrier customers should not visit district offices or the Indiana Government Center location for service. MCS does not offer individual income, corporate or business tax assistance.
Taxpayer Advocate Office
- Business Taxes
Contact Us Using the INTIME Customer Portal
Secure Messaging with DOR Customer Service | File Returns | Request Refunds | Register Close Tax Accounts | View Balances | Respond to Correspondence & Upload Documents
INTIME User GuideSecure Messaging with Customer Service via INTIME
If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section. title="Secure Messaging with DOR" target="_blank">A step-by-step INTIME Guide to Secure Messaging with DOR is available.
Recover Access to INTIME Accounts Online
If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently
directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.
Contact Us by Mail
Please refer to this list of P.O. Boxes to route your mail to the correct team.
Visit Us in Person
All DOR locations are open for in-person assistance.
Masks are required in all state government facilities, including DOR district offices, the Indiana Government Center (IGC) and Motor Carrier Services (MCS).
Appointments are highly recommended at district offices and the IGC for reduced wait times.
Appointments at MCS are required to open new IRP or IFTA accounts. Customers must select the Motor Carrier Services (MCS) location when making an appointment to open new IRP or IFTA accounts. Walk-in service for other motor carrier transactions is available during normal business hours.
Motor carrier customers should not visit district offices or the Indiana Government Center location for service. MCS does not offer individual income, corporate or business tax assistance.
District OfficesContact Us by Phone
Payments, Billing, General Questions, Refund & Liability Status
317-232-2240
Monday–Friday 8 a.m.–4:30 p.m. ET
Taxpayer Advocate Office
317-232-4692
Monday–Friday 8 a.m.–4:30 p.m. ET
- Corporate Taxes
Contact Us Using the INTIME Customer Portal
Secure Messaging with DOR Customer Service: File Returns | Request Refunds | Register Close Tax Accounts | View Balances | Respond to Correspondence & Upload Documents
Secure Messaging with Customer Service via INTIME
If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section. title="Secure Messaging with DOR" target="_blank">A step-by-step INTIME Guide to Secure Messaging with DOR is available.
Recover Access to INTIME Accounts Online
If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently
directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.
Contact Us by Mail
Please refer to this list of P.O. Boxes to route your mail to the correct team.
Visit Us in Person
All DOR district offices are open for in-person assistance.
Masks are required in all state government facilities, including DOR district offices.
Appointments are highly recommended for reduced wait times.
Contact Us by Phone
Payments, Billing, General Questions, Refund & Liability Status
317-232-0129
Monday–Friday 8 a.m.–4:30 p.m. ET
Taxpayer Advocate Office
317-232-4692
Monday–Friday 8 a.m.–4:30 p.m. ET
Check eligibility for Taxpayer Advocate Office assistance here. - Legal
Contact Us by Phone
General Questions & Appeals
317-232-2100
Monday–Friday 8 a.m.–4:30 p.m. ETContact Us by Mail
Indiana Department of Revenue
Attn: Legal Division
100 N Senate Avenue MS 102
Indianapolis, IN 46204 - P.O. Boxes
Individual Income Tax Addresses
Complete list of Indiana Department of Revenue P.O. Boxes
- Additional DOR Contacts
All listed divisions and departments are available Monday – Friday 8 a.m.–4:30 p.m. ET
Letter of Good Standing | Reinstatements
- Tax Forms & Publications