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Identity Confirmation

Overview

Identity thieves hunt for sensitive personal information—like passwords, Social Security numbers, and bank account details. They use this data to commit crimes and steal money. And victims often face lowered credit scores, making it harder to get loans, secure mortgages, sign rental agreements, or get new credit cards.

Identity thieves can also file fake tax returns and steal children’s identities to gain access to clean credit histories to open lines of credit in their names.

The Indiana Department of Revenue uses an ID confirmation process to help Indiana taxpayers protect their information.

ID passcode confirmation

If you get an ID Passcode Confirmation letter from DOR, you must complete the steps to verify your identify before your return can be processed and refund deposited. You have three attempts prior to the deadline in your letter.

First, make sure the name(s) and address at the top of the letter match the Indiana income tax return you filed. This first name is the primary taxpayer, and the second is the spouse. If there are errors on this section, call 317-232-3425 (option 1), Monday through Friday, 8 a.m. - 4:30 p.m. ET for help. If you did not file an Indiana return, complete the ID passcode confirmation process to indicate you did not file.

If you received a letter from DOR to complete an ID Passcode or ID DOC Request, you will need to make sure the name(s) and address information at the top of the letter matches an Indiana income tax return you recently filed. If the information is not accurate, you may call DOR at 317-232-3425, Option 1, Monday through Friday, 8 a.m.–4:30 p.m. ET for assistance.

Otherwise, you will only need to complete a simple Identity Confirmation Process which will help to protect your refund and identity. Once the identity confirmation process is complete, DOR will be able to continue processing your return. You should allow up to three weeks to receive your refund.

What you need

  • Your Indiana tax return for the tax year on the letter
  • Your ID Passcode letter
Document request

We may need more information depending on the letter you get.

  • Your federal tax return for the tax year on the letter
  • The ID DOR Request letter
  • One residency document
  • One identity document

Accepted documents are included in the letter.

Confirm your identity on INTIME

Protect yourself from ID theft

Here are some simple, but important tips to protect your information:

  • Don’t carry your Social Security card with you.
  • Don’t provide sensitive information just because someone asks unless you are certain it is a trusted requestor.
  • Monitor your credit report.
  • Protect documents with sensitive information in a secure place.
  • Protect your data with up-to-date firewalls, anti-virus software, security patches and complex passwords.
  • Shred old documents you don’t need.

Report ID theft

If you are a victim of identity theft, report it to DOR and provide the following information:

Fax or mail your information to DOR:

Fax
317-232-3535

Mail
Indiana Department of Revenue
Attn: Individual Tax Compliance
P.O. Box 7063
Indianapolis, IN 46204

Learn more about Tax Fraud

Additional resources