Payment Method Frequently Asked Questions
General Questions
- 1. How do I make a payment choice?
- 2. What are my choices?
- 3. What happens if I don’t make a choice?
- 4. Can I go into a U.S. Bank branch for assistance with my payment election if I have questions with my unemployment insurance payment or if I'm having problems with my prepaid debit card?
- 5. How long does it take to receive payment in my bank account or on my prepaid debit card after I see the payment on my Uplink CSS Claimant Homepage?
- 6. Can I review or change my payment election choice?
- 7. Is DWD collecting my banking information?
- 8. Why did I get a letter in the mail about DWD owing me money?
- 9. Who do I contact if I think someone else is accessing my bank account or prepaid debit card?
Direct Deposit Questions
Prepaid Debit Card Questions
- 13. If I select a prepaid debit card, when will I get my card?
- 14. What happens to my debit card if it is mailed to the wrong address?
- 15. Will I get an alert when a deposit is made on my prepaid debit card?
- 16. Where is the nearest ATM to me (How do I find the nearest ATM)?
- 17. What fees are charged on the new card?
- 18. How do I report a lost or stolen card?
- 19. Is there a website where I can manage my new card?
- 20. Why was there no money loaded on my debit card when I received it? What should I do?
- 21. What do I do if I still have questions about my prepaid debit card?
General Questions
1. How do I make a payment choice?
You can make a payment choice or change your current choice by logging in to Uplink Claimant Self Service (CSS). Once on CSS, click your name at the top left of the screen and choose Payment Election from the dropdown menu to start the process. You will then be able to link to the secure payment election portal.
2. What are my choices?
DWD provides you with the ability to choose between the following two options:
- Direct Deposit to a U.S. checking or savings account, or
- Prepaid debit card.
3. What happens if I don’t make a choice?
After 14 days, you will automatically receive a prepaid debit card at the mailing address on file for you in CSS.
4. Can I go into a U.S. Bank branch for assistance with my payment election, if I have questions with my unemployment insurance payment or if I’m having problems with my prepaid debit card?
No.US Bank branch staff members are unable to assist with any inquiries dealing with the UI program. If you have questions, contact one of the following:
- Questions regarding your prepaid debit card: call U.S. Bank at 1 855 282 6161.
- Questions regarding your Unemployment Insurance Claim: visit your claimant homepage or reach us via our Contact page.
5. How long does it take to receive payment in my bank account or on my prepaid debit card after I see the payment on my Uplink CSS Claimant Homepage?
Even If your Uplink CSS Claimant Homepage indicates a payment, it can take up to 24 hours for funds to appear in your bank account or on your prepaid debit card. If you have selected a prepaid debit card, you can go to www.usbankreliacard.com at any time to sign up for free alerts to notify you when payments occur. If you signed up for direct deposit, you will need to contact your bank.
6. Can I review or change my payment election choice?
You can review your choice by logging into CSS, clicking your name at the top left of the screen and choosing Payment Election from the dropdown menu. From there you will be able to link to the secure payment election portal.
7. Is DWD collecting my banking information?
No, DWD is not collecting any banking information. When you click on the “Make or Change My Election” link, you will be securely taken to the payment portal.
8. Why did I get a letter in the mail about DWD owing me money?
There are several reasons that a person might receive a notice about DWD distributing more money to a claimant than originally received. Some of these reasons are correction of a reporting error by the claimant or employer or over-collection of a benefit overpayment. Your CSS homepage is the best source of information about the specific reason that you received a letter from DWD about an additional payment.
9. Who do I contact if I think someone else is accessing my bank account or prepaid debit card?
If someone is accessing your bank account, report the issue to your bank. If someone is accessing your debit card, report the activity to the U.S. Bank customer service center at 1-855-282-6161.
Direct Deposit Questions
10. I changed bank accounts, now what happens?
If you have chosen direct deposit as your payment method, you need to go to your claimant homepage in CSS and provide your new direct deposit information so that your UI benefits are deposited into your correct bank account. (Note: A prepaid debit card is also available.)
11. If I select direct deposit, how soon will my benefits be available?
Your money will be deposited in the bank account you provide within two business days of the claim voucher being approved.
12. If I select direct deposit, will I receive a card in the mail too?
You will not receive a card in the mail if you select direct deposit within 14 days of filing your first voucher.
Prepaid Debit Card Questions
13. If I select a prepaid debit card, when will I get my card?
If you select a prepaid debit card, please allow up to 10 business days to receive the card in the mail. The card may not be funded yet when you receive it as it typically takes DWD 21 days to review and approve an unemployment insurance benefits claim. You can check the status at www.usbankreliacard.com, click on "Card tracker" then provide the required information and click Submit.
14. What happens to my debit card if it is mailed to the wrong address?
Please keep your address updated in CSS to prevent this from happening. If the card is returned to U.S. Bank, it will be destroyed. Once your address change has been processed by DWD, please contact U.S. Bank cardholder services at 1-855-282-6161 to request a replacement card.
15. Will I get an alert when a deposit is made on my prepaid debit card?
Yes. Deposit notification alerts are available. You will need to create a login to the US Bank cardholder website at www.usbankreliacard.com.
16. Where is the nearest ATM to me (How do I find the nearest ATM)?
ATM Locations can be found at usbank.com/locations or moneypass.com/atm-locator.html.
17. What fees are charged on the new card?
Fee information: https://www.usbankreliacard.com/c/document_library/get_file?uuid=b6dfba90-4795-bb7a-0bbc-f909a1871710&groupId=52243912
18. How do I report a lost or stolen card?
Please call the U.S. Bank customer service center toll-free at 1-855-282-6161 to report a lost or stolen card. For instructions on reporting on the mobile app go to the U.S. Bank ReliaCard® FAQs.
19. Is there a website where I can manage my new card?
Yes. You can manage your card online at www.usbankreliacard.com.
20. Why was there no money loaded on my debit card when I received it? What should I do?
If you elect to be paid on a debit card, you will receive the card in anticipation of your claim being approved. If your claim is not approved, the card will never have money loaded onto it. You do not need to do anything if this happens.
21. What do I do if I still have questions about my prepaid debit card?
Additional FAQ's about the U.S. Bank ReliaCard® program can be found at U.S. Bank ReliaCard® FAQ.
