The Gainwell Technologies Provider Relations Unit organizes its Indiana Health Coverage Programs (IHCP) Provider Relations team into regions to minimize wait times when providers contact the unit for assistance. Every region has a consultant to meet the needs of the provider community. Regional email and voicemail allow the consultants to access, research and respond to provider inquiries. This approach enhances continuity of communication and more timely issue resolution for providers.
Indiana Territory Map
(Click map for larger view.)
Consultants for the Indiana Regions
| Region | Consultant | Telephone | Counties Served | |
| 1 | Michelle Walls | INXIXRegion1@gainwelltechnologies.com | 317-488-5071 | Fulton, Jasper, Lake, LaPorte, Marshall, Newton, Porter, Pulaski, St. Joseph, Starke |
| 2 | Jill Harris | INXIXRegion2@gainwelltechnologies.com | 317-488-5080 | Allen, Adams, Blackford, Dekalb, Elkhart, Huntington, Jay, Kosciusko, LaGrange, Noble, Steuben, Wabash, Wells, Whitley |
| 3 | Gabrielle Anderson | INXIXRegion3@gainwelltechnologies.com | 317-488-5324 | Benton, Boone, Carroll, Cass, Clinton, Delaware, Fountain, Grant, Hamilton, Howard, Madison, Miami, Montgomery, Tippecanoe, Tipton, Warren, White |
| 4 | Kassandra Johnson | INXIXRegion4@gainwelltechnologies.com | 317-488-5153 | Bartholomew, Dearborn, Decatur, Fayette, Franklin, Hancock, Henry, Jackson, Jefferson, Jennings, Ohio, Randolph, Ripley, Rush, Scott, Shelby, Switzerland, Union, Washington, Wayne |
| 5 | Jeannette Moore | INXIXRegion5@gainwelltechnologies.com | 317-488-5186 | Marion |
| 6 | Emily Redman | INXIXRegion6@gainwelltechnologies.com | 317-210-2618 | Brown, Clay, Daviess, Greene, Hendricks, Johnson, Knox, Lawrence, Martin, Monroe, Morgan, Owen, Parke, Putnam, Sullivan, Vermillion, Vigo |
| 7 | Tami Foster | INXIXRegion7@gainwelltechnologies.com | 317-286-6894 | Clark, Crawford, Dubois, Floyd, Gibson, Harrison, Orange, Perry, Pike, Posey, Spencer, Vanderburgh, Warrick |
Consultants for Bordering Areas and Out-of-State Providers
| State | Cities | Consultant | Telephone | |
| Illinois | Chicago/Watseka | Michelle Walls | INXIXRegion1@gainwelltechnologies.com | 317-488-5071 |
| Illinois | Danville | Jill Harris | INXIXRegion2@gainwelltechnologies.com | 317-488-5080 |
| Kentucky | Louisville | Tami Foster | INXIXRegion7@gainwelltechnologies.com | 317-286-6894 |
| Kentucky | Owensboro | Tami Foster | INXIXRegion7@gainwelltechnologies.com | 317-286-6894 |
| Michigan | Sturgis | Michelle Walls | INXIXRegion1@gainwelltechnologies.com | 317-488-5071 |
| Ohio | Cincinnati/Harrison | Kassandra Johnson | INXIXRegion4@gainwelltechnologies.com | 317-488-5153 |
| Ohio | Hamilton/Oxford | Kassandra Johnson | INXIXRegion4@gainwelltechnologies.com | 317-488-5153 |
| All out-of-state providers except those in the previously listed cities | Judy Green | INXIX_OOS@gainwelltechnologies.com | 317-488-5026 |
Provider Relations Team Lead
| Name | Title | Telephone |
| Katie Grause | Provider Relations Team Lead | 317-488-5032 |