The Indiana Health Coverage Programs (IHCP) delivers training on the state’s electronic visit verification (EVV) system, Sandata, through self-paced training.
For providers planning to use an alternate EVV system, self-paced training on the Aggregator — which all IHCP EVV systems must feed data into — is also available.
Note: For training on EVV systems other than Sandata, providers must make arrangements with the vendor for their chosen system.
EVV Training Approach
It is required that at least one employee from each agency complete training to be able to use the state-sponsored EVV system, Sandata Portal. After completing the training, that employee may train other staff members within the agency on how to use the EVV system.
The trained individual, who owns the email associated with Sandata taken from the provider enrollment profile, is the administrator of the Sandata Portal for the IHCP enrolled location. Each IHCP enrolled location has a separate agency ID for the Sandata Portal. Training is required only once.
Providers will not receive their Sandata EVV Portal Welcome Kits until a representative from their agency (service location) completes the self-paced training provided by Sandata. The training can be accessed at IN FSSA Sandata EVV Training. The Certificate of Completion and the IHCP Provider ID for the provider location must be emailed to inxixevv@gainwelltechnologies.com to receive the Welcome Kit.
EVV Train-the-Trainer Self-Paced Training
Providers that plan to use the state-sponsored Sandata solution are required to complete the self-paced training.
To get started with the self-paced training, follow these instructions: IN FSSA Sandata EVV Training.
After the training is completed, the trained staff member must email a copy of the Certificate of Completion to the inxixevv@gainwelltechnologies.com mailbox along with the IHCP Provider ID for each enrolled location.
Caregiver Training
Sandata is using a new Sandata Mobile Connect application. All caregivers are encouraged to download the application to take advantage of the improved user experience and to access the most current updates to the application.
Instructions on how to download and use the newest version of the Sandata Mobile Connect application can be found in the Caregiver How To Documents (Version 2.0) from Sandata On-Demand.
Additional Training Resources
Sandata On-Demand provides additional training videos and reference guides for both the state-sponsored EVV system (Sandata EVV) and Sandata Aggregator for alternate EVV system users. Review the Getting Started Videos section to watch a short four-minute training video.
If you do not already have a Sandata login, you must create one by clicking the New to Sandata On-Demand, get started here! section. If you are a returning Sandata user, visit the Get Started with Sandata On-Demand section for more information on how to login to your account. Select the most appropriate link and follow the instructions provided.
More Information about EVV
For general information about the state’s EVV solution, including IHCP provider requirements and timelines, see the Electronic Visit Verification page.
For a quick overview of covered services, security settings, reason codes and tasks performed, see the EVV Supplemental Training Material.
Providers planning to use the Sandata EVV system or alternate EVV system should complete all steps outlined in the Electronic Visit Verification Preparation guide.
Providers can send questions or concerns regarding the EVV program or the state-sponsored EVV system via email to inxixevv@gainwelltechnologies.com or EVV@fssa.in.gov, or may call IHCP Provider Customer Assistance at 800-457-4584, option 5.