Repair of Equipment

IERC issued APH equipment in need of repair, i.e. Perkins Braille Writer, can be handled in two ways.

Send item to the IERC with the following information:

A complete Equipment Repair Form enclosed in the box identifying the problem;
Indicate on the Equipment Repair Form:

• To be returned after repair; or
• Send replacement. In order for the IERC to provide a replacement it is necessary for the DRM to place an order.

Send the item directly to APH by completing the following steps:

1. Notify the IERC of the item you are sending to APH for repair and the item's serial number. Note: The IERC catalog number is not the serial number.
2. Tape your ship to name/address to the item needing repair.
3. Pack the item in a solid mailing container and secure with appropriate packing material.
4. Enclose a note to the American Printing House for the Blind (APH) that includes:
   1. Name of item
   2. Description of the malfunction
   3. Return to: name and address
5. Ship to: American Printing House for the Blind, PO Box 6085, Louisville, KY; 40206-0085, Attn: Repair Department. Write return address in upper left hand corner and Free Matter for the Blind in upper right hand corner of mailing container.

NOTE: Be sure to notify the IERC at 1-800-833-2198 prior to shipping any materials directly to APH for repair.