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Accomplishments for 2022

• P-EBT issuance for FFY 2022 ensured that we brought supplemental food to School aged Students, children under the age of 6m and their families during the active Public Health Emergency (PHE).  This unique program only available during the PHE was a critical support to families.
• DFR transitioned to a new contractor for the ten Central and Regional Change Centers (C/RCC's) throughout the State of Indiana.  This involved the preparation of the Request for Proposal (RFP) for the contract, evaluation of the proposals, the award of the contact, the negotiation and drafting of the contract, and the transition of the C/RCC operations to the new contractor, MAXIMUS.  The Learning and Development Team successfully launched the onboarding training for the new eligibility vendor, Maximus.
• When Indiana’s PHE ended, DFR seamless transitioned from SNAP emergency allotments.
• Successfully created and implemented a new training structure to decrease the in-class training time to 13 weeks to 9 weeks.
• TANF State Plan renewal submitted and approved.
• Develop customized trainings to increase accuracy of eligibility programs and supported the priority of retaining experienced staff
• Established an estate recovery process for the burial program.
• Indiana RAPP (Refugee Agricultural Partnership Program) grant has been reapproved for funding at $100,000 per year for three years. Sixteen refugee farmers learned about Indiana farming laws, soil, and sales to market, and were successful earning $120,000 in the 2021 growing season, and $140,000 this current year.
• Release of RFP and Selection of Indiana Eligibility Determination Services System (IEDSS) Maintenance and Operations (M&O) vendor.
• Maintained CMS, IRS, SSA Security compliance - maintained Authority to Connect (ATC)

Questions may be sent anytime to AskTheDFRDirector@fssa.in.gov. They may be answered directly or added to the next DFR Director’s Call.

Current announcements

In September DFR Director Adrienne Shields visited the Marion East office.

Good Afternoon,

The State of Indiana / DFR is excited to bring Maximus onboard to assist us in serving our fellow Hoosiers in our Central and Regional Change Center Eligibility Operation locations across the state. Through this partnership, we will continue to create an environment where our Health Coverage, SNAP, and TANF clients feel valued and respected while effectively providing them with the information and resources they need.

First, we want to thank you for your incredible work as part of the Conduent team. We value your knowledge and hands-on experience working with our clients and recognize the contribution you make every day. We stand committed with Maximus to hire current project staff and other qualified candidates who share our passion and dedication to DFR's mission.

DFR, Maximus, and Conduent are committed to ensuring current project staff receive timely communication and information regarding the transition and employment opportunities. To that end, we are working in partnership to develop a transition plan to limit operational disruptions. In the coming weeks, you will begin to receive additional information about the transition timeline and approach, Details will include topics such as: employment opportunities with Maximus and how to apply, company related information (compensation structure, benefits, holidays, and PTO, etc.), projected employment start dates, etc.

In the meanwhile, DFR encourages you to express your interest to continue being part of the CCC/RCC team by visiting the Maximus career page:  www.maximus.com/careers
Submitting Interest Instructions:
1.Visit “www.maximus.com/careers”
2.Click on “view all current job opportunities”
3.Search “Operations, Indiana Medicaid (DFR)”
4.Click “Apply for this job online” and follow application instructions

Once completed, a Maximus recruitment professional will follow up with you to discuss the next steps.

Once again, DFR is delighted to work alongside you and Maximus.  With your help we stand committed to compassionately providing all Hoosiers accurate and timely services with dignity.

Thank you,

DFR Leadership Team

January 11, 2022

The State of Indiana, through RFP 22-68345, has completed the evaluation process for Central and Regional Change Center Eligibility Operations and selected Maximus US Services, Inc. for a new Contract beginning on April 1, 2022.  The current contract with Conduent State & Local Solutions, Inc., will remain in place through December 31, 2022.  The transition to the new vendor will begin April 1, 2022 until Maximus takes over the operations of the Central and Regional Change Centers on January 1, 2023.  Conduent has the right to challenge the decision of the award of this RFP and file an appropriate protest and appeal. All Conduent employees and employees of any sub-vendor under the current Conduent contact, will have the opportunity to apply for positions with Maximus.  Consideration will be given to any employee currently working under the current contract.  Additional information regarding this transition will be forthcoming in the near future.  

DFR is committed to a successful transition to continue to serve Indiana’s most vulnerable population.

Systems

• Learning Management System
• Training Resource Online Network

Training

• Refugee documentation job aid
• Check out equity initiatives on DFR Dish

Program information

• ESRD instructions

Policy manuals

• DFR policy manual
• Medicaid policy manual
• Policy manual search

Local offices

• Current RM/DRM/SEM list
• DFR local offices
• Local office signage
• Local office/statewide statistics
• RCC locations
• Local office guidelines for rights and responsibilities

General information

• DFR rules of behavior
• Mission, vision, and values
• DFR Executive Team Org Chart
• Forms
• Disclosure grid
• Letter of guardianship
• Emergency procedures
• 1095 B local office instructions