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Health Plan Resources

Anthem

Anthem has many programs available to help you navigate the healthcare system, maintain your health, and manage health conditions. Visit Anthem.com or use the Sydney App to find everything you need to know about your Anthem benefits — personalized and all in one place.

Sydney App

Sydney makes it easier to get things done, so you can spend more time focused on your health. With the Sydney app, you can: find care and check costs, check all benefits, see claims, get answers even faster with the chatbot, view and use digital ID cards.

Simple: Ready for you to use quickly, easily, seamlessly — with one-click access to benefits info, Member Services, wellness resources and more.
Smart: Sydney acts like a personal health guide, answering your questions and connecting you to the right resources at the right time. And you can use the chatbot to get answers quickly.
Personal: Get alerts, reminders and tips directly from Sydney. Get doctor suggestions based on your needs. The more you use it, the more Sydney can help you stay healthy and save money.

Get started with Sydney, download the app from Google Play or the App Store today and log in with your Anthem username and password.

Anthem Programs

Total Health, Total You

Anthem’s Total Health, Total You program gives you access to a team of clinicians to help you navigate any healthcare need. This team is here to help explain treatment options, understand your care plan, connect with local resources, and guide you toward healthy lifestyle changes. The program can also connect you with specially trained nurses, nurse care managers, pharmacists, dietitians, doctors, and other health care professionals to help you manage conditions like diabetes, high blood pressure, asthma, and more. Call (877) 814-9709 to connect with this program.

Learn how to earn $50 in rewards by participating in the Total Health, Total You program.

Cleveland Clinic Review Program

Receive a complimentary second opinion from Cleveland Clinic specialists. If you are someone with a complex medical condition, you may want to learn as much as possible about your diagnosis and treatment options.

Through an exclusive offering for Anthem members, you can now receive a virtual Complimentary Clinical Review from top-ranked specialists at Cleveland Clinic. This second opinion is available to you at no extra cost.

Building Healthy Families

Anthem’s Building Healthy Families program is an expansion of the Future Mom’s program. Every family grows in their own way, but it’s not always as easy as some make it look! Take advantage of the experts available to you and ensure you will have the support you need no matter what journey life takes you on.

Learn how to earn $45 in rewards by participating in the Building Healthy Families program.

Where to Get Care

If you think you’re experiencing a life-threatening emergency or your health is in serious jeopardy, you should always call 911 or go to the emergency room (ER) immediately. However, if you need non-emergency care quickly, but your primary care doctor isn’t available, it’s important to know you have options besides the ER. Now more than ever, people are turning to virtual care (also known as telehealth or telemedicine) from experienced doctors on their phones, tablets, and computers. It’s a convenient, affordable choice when you want help right away with urgent issues.

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Options for where to get care

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LiveHealth Online Virtual Care

With LiveHealth Online, health plan members have on-demand, quick and easy access to board-certified doctors with a video visit using a smartphone, tablet or computer, or through the Sydney Health app. Doctors on LiveHealth are available to diagnose and treat a wide variety of medical care needs. Some common items include the flu, a cold, sinus infection, pink eye, rashes and fever. When appropriate, the doctor can even prescribe medicine and send the prescription to the pharmacy of your choice. The cost of a doctor visit using LiveHealth is $59.

24/7 NurseLine

Your health is priceless. That is why it is so important for you to be able to connect to the resources and expert guidance you need to keep you safe and healthy — day or night. 24/7 NurseLine serves as your first line of defense for unexpected health issues. You can call a trained, registered nurse to decide what to do about a fever, give you allergy relief tips, or advise you where to go for care. A nurse is always available to help answer your questions.

  • To contact Anthem's 24/7 NurseLine, call 800-700-9184.