Notification of Protection under Title VI & ADA
CityBus operates its services and programs in compliance with Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA) of 1990, ensuring no person is discriminated against based on race, color, national origin, or disability. As a recipient of Federal Transit Administration (FTA) funding, CityBus is required to notify the public of these protections.
Title VI & ADA Complaint Form
If you believe you have experienced discrimination based on race, color, national origin, or disability while using CityBus services, you may file a complaint under Title VI of the Civil Rights Act of 1964 or the Americans with Disabilities Act (ADA) of 1990. To submit a complaint, complete the Title VI & ADA Complaint Form and return it by email to ridehelp@gocitybus.com or by mail to CityBus, 1250 Canal Rd., Lafayette, IN 47904. For assistance or more information about your rights, please contact us.
For Additional Title VI Information & Complaints
For additional information about CityBus’ non-discrimination obligations under Title VI, or to file a Title VI Discrimination Complaint, please send your written request or complaint to:
Customer Experience Manager, CityBus, 1250 Canal Rd., Lafayette, IN 47904.
Executive Director, Tippecanoe County Area Plan Commission, 20 N. 3rd St., Lafayette, IN 47901.
Title VI Compliance Statement
CityBus assures that no person shall on the grounds of race, color, national origin, as provided by Title VI of the Civil Rights Act of 1964, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving Federal financial assistance. CityBus further assures every effort will be made to ensure nondiscrimination in all of its programs and activities, whether those programs and activities are federally funded or not.
The Tippecanoe County Area Plan Commission and CityBus Customer Experience Manager are responsible for initiating and monitoring Title VI activities, preparing required reports and other responsibilities as required by Title VI.
Process for Resolution of Title VI Complaints
Should a complaint arise concerning possible discrimination in regard to transit planning or service delivery, GLPTC and the Area Plan Commission of Tippecanoe County (APC) have established the following process:
- The Complainant(s) must submit a written statement to the Executive Director of the Area Plan Commission explaining, as fully as possible, the facts. Within five (5) working days the Executive Director shall notify GLPTC in writing that a discrimination complaint has been filed, with a copy to the complainant. Alternatively, the complainant may complete the Title VI Complaint Form and file it directly with GLPTC.
- GLPTC shall have twenty (20) days from receipt of the written notice to file a written response to the Executive Director of the APC with a response to the complainant if desired. In the case of a written complaint received directly by GLPTC from the complainant, GLPTC shall have twenty (20) days from receipt of the complaint to send the complaint along with a written response to the Executive Director of APC with a response to the complainant if desired.
- After receiving the complaint and response, the Executive Director will review the facts and circumstances pertaining to the alleged discrimination. A decision will be submitted to both parties in writing by the Executive Director within twenty (20) working days after any response was or should have been filed. If the Executive Director feels the complainant(s) has not submitted sufficient information, he or she may request additional information through a set of interrogatories or recorded interviews before reaching a final decision. In a situation where the Executive Director decides to interview the parties involved, additional time to submit a decision will be allowed.
- The decision by the Executive Director shall state the reasons for his or her decision.
- If the complainant(s) or GLPTC disagree with the decision, either may appeal to the Executive Committee of the APC within thirty (30) days after the Executive Director’s decision was delivered. The Executive Committee, after receiving the appeal, shall set a hearing within thirty (30) working days after receipt of the appeal. The Executive Committee may request additional information or evidence if they feel that the information submitted is not sufficient to render a decision. The Executive Committee shall render their decision in writing with reasons therefore within twenty (20) working days of the end of the hearing.
- After the decision, both parties will be informed of the decision and that they may appeal the decision to the Federal Transit Administration (FTA) or the United States Department of Transportation within thirty (30) days after the Executive Committee of the Area Plan Commission has rendered its decision.
