Our Commitment: An enjoyable, rider-first experience!
We desire for all people to experience a safe, reliable, accessible, affordable, and courteous bus ride, as well as diligent investigation and timely resolution of concerns and complaints if they occur.
Safety
We want to make public transit as safe as possible. That requires protecting every individual from danger or risk at every point in the CityBus riding experience.
Fairness
Every rider should be treated with respect, courtesy, and professionalism by all CityBus staff, and fares should be made as affordable as possible for our services.
Accessibility
While we are proud of the progress made so far, we want to continue to be learners as we strive to make public transit easy for everyone to access, especially those with differing abilities.
Equity
We want to be active in our efforts to be respectful, impartial, and mindful of riders’ needs regardless of race, gender identity/expression, religion, sexual orientation, ethnicity, economic status, language spoken, or disability.
Innovation
We want the CityBus riding experience to be first-class from beginning to end. That’s why we will always be proactive in our search to use new ideas and technologies that make us better.