The Americans With Disabilities Act (ADA) requires CityBus to provide services for people who cannot use regular route buses due to a disability. CityBus’s ACCESS Paratransit Service operates the same hours and destinations served by regular route buses and provides “curb to curb” service to any location within 3/4 mile of a route. “Door to door” service is available upon request.
Did you know? All CityBus regular route buses are accessible to people in wheelchairs.
All trips on ACCESS must be scheduled in advance. To schedule a trip, call at least a day in advance, and as much as 2 weeks in advance. Reservations are accepted on all days prior to service days. For best results, schedule your trips as far in advance as possible.
Call (765) 742-2121 during the following hours to schedule trips:
Monday through Saturday
8:30 AM to 4:30 PM
Sundays
8:30 AM to 2:00 PM
What is ACCESS?
ACCESS is a paratransit service that serves individuals with disabilities by providing transportation that is equivalent to CityBus fixed route bus service. Service is provided within CityBus fixed route service area, during the scheduled hours that fixed route buses operate. However, instead of stopping only at bus stops or following a designated route, ACCESS service operates “curb-to-curb,” which means that the bus stops at rider’s origination and destination points within the service area. ACCESS service is also available “door-to-door” upon request.
ADA Criteria for Eligibility
It is important to note that all CityBus fixed route buses are ADA accessible. That means all our buses are equipped with wheelchair ramps, are able to lower for ease of boarding, and are equipped with annunciators and marquee displays to indicate upcoming bus stops.
One or more of the following conditions must exist for an individual to be considered eligible for ACCESS:
- Any individual with a disability who is unable as the result of a physical or mental impairment (including a vision impairment) and without the assistance of another individual (except the operator of a wheelchair ramp or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities. What this means: An individual with a disability that prevents them from being able to, without assistance, get on, ride, or get off an ADA accessible fixed route bus, may be eligible for ACCESS.
- Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from disembarking location on such system. What this means: An individual who has a disability that prevents them from getting to or from a bus stop may be eligible for ACCESS.
ACCESS Guidelines
How do I use ACCESS?
All trips on ACCESS must be scheduled in advance. To schedule a trip, call at least a day in advance. Reservations are accepted on all days prior to service days, excluding CityBus Corporation holidays. For best results, schedule your trips and as much as 14 days in advance.
When is ACCESS available?
Because ACCESS mirrors the service area and schedule of the fixed route bus system, service hours vary by location, time of day, and day of the week. To determine if service is available to your destination, check the fixed route bus schedule or ask the dispatcher when you call to schedule your trip.
How much does it cost to ride ACCESS?
The fare is $2 per ride ($2 each time you board the bus). Have the exact cash fare ready when you board the bus as the driver cannot make change. It is important that you pay your fare for each ride. For your convenience a 10-ride ticket is available for $20. Call for more information about ticket purchases. If you need a Personal Care Assistant to travel with you, one may ride fare free. Individuals who are certified for ACCESS ride CityBus fixed route buses fare free when they show their ACCESS photo ID.
For a complete listing of ACCESS guidelines and policies, please review the ACCESS Details & User Guidelines.
ACCESS Application
If you need ACCESS service please complete the application and have it confirmed by a Physician, Health Care or Rehabilitation Professional. Return the completed application directly to:
CityBus ACCESS, 1250 Canal Road, Lafayette, IN 47902-0588
ACCESS Questions or Concerns
Call CityBus ACCESS at 765-742-2121 or send a letter to the following address: CityBus ACCESS, 1250 Canal Road, Lafayette, IN 47902-0588.